Front Desk Associate
2 weeks ago
We are seeking a friendly and professional Front Desk Associate to join our team. As a Front Desk Associate, you will be the face of our recreational facility. Responsible for providing exceptional customer service and administrative support to ensure a smooth and positive experience for our members and guests. You will serve as the primary point of contact for inquiries, memberships, and general assistance.
**Responsibilities**:
- Have a working knowledge of the weekly schedule for the facility.
- Learn all front desk related software.
- Greet members and guests warmly as they enter the facility.
- Assist members with inquiries, providing information about memberships, classes, programming, and facility amenities.
- Address member concerns and resolve issues effectively, escalating to management when necessary.
- Provide tours of the facility to prospective members, highlighting features and benefits.
- Coordinate with instructors, coaches, and all necessary staff to ensure smooth operation of all lessons, games, and appointments.
- Process payments for memberships, services, and retail purchases accurately.
- Monitor the cleanliness and tidiness of the reception area and lobby.
- Report any maintenance issues or equipment malfunctions promptly to the appropriate personnel.
**Qualifications**
- Previous experience in customer service or hospitality roles preferred.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
**Physical Requirements**
- Ability to stand for extended periods when necessary.
- Flexibility to work evenings, weekends, and holidays as needed.
**Job Types**: Full-time, Part-time, Contract
Pay: $15.30 - $19.00 per hour
Expected hours: 15 - 40 per week
**Benefits**:
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
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