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Patient Account Representative

2 months ago

Chandler, United States Aveanna Healthcare Full time

Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.

At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.

**Position Overview**
The _Patient Account Representative_ is responsible for ensuring the effective and efficient management of Aveanna Medical Solutions’ Patient Care department.

The starting pay for our Patient Care team is $17.00 per hour. In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including: Health, Dental, Vision, Life and many other options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan, and 100% Remote Opportunity

**Essential Job Functions**
- Ensure all recurring is completed timely, minimizing delays in patient order delivery
- Ensures work being performed meets internal and external compliance requirements
- Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
- Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action
- Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun.
- Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.
- Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs.
- Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public.
- Upon employment, all employees are required to fully comply with Company’s policies and procedures.

**Requirements**:

- High school graduate
- Education or experience equivalent to a bachelor’s degree in related field highly preferred
- A minimum of 2 years proven experience in managing customer service or equivalent teams
- Proficient in Microsoft suite of products including Outlook, Word and Excel

**Preferences**
- Education or experience equivalent to a bachelor’s degree in related field highly preferred
- Experience in healthcare preferred; knowledge of insurances a plus

**Other Skills/Abilities**
- Must be able to adhere to confidentiality standards and professional boundaries at all times
- Attention to detail
- Time Management
- Ability to remain calm and professional in stressful situations
- Strong commitment to excellence
- Quick-thinking and astute decision making skills
- Effective problem-solving and conflict resolution
- Excellent organization and communication skills

**Other Duties**
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training._

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