Freight Forwarding Supervisor

5 days ago

Jamaica, United States DHL Full time

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We have an immediate career opportunity for a qualified**Freight ForwardingSupervisor** at the Jamaica Queens, NY JFK Gateway. The Gateway **Freight Forwarding Supervisor** arranges the movement of parcels by Air and Ground, in one of DHL’s largest express U.S. Gateways encompassing international import and export operations.

**Salary range**: $87,600 - $116,800

**Key Tasks & Accountabilities**:
- Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of maximizing profitability for the company- Supervises day-to-day airport ramp operations, loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers- Supervises warehouse sort operations processing international import and export shipments- Supervises back-office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary- Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments- Charged with developing and managing relationships with Business Partners- Responsible for development and implementation of special projects- Ensures quality system is implemented and maintained within area of responsibility- Manage Key Performance Indicators and cost levels- Assists in annual budget preparation- Provides technical product assistance to staff- Advises staff of changes to company policies and goals- Supervises a unionized workforce of 10-20 staff: responsible for hiring, coaching, training, and developing subordinate staff- Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes- Sets objectives and delivers results with a short-term, operational focus- Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems- Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances- Assigns and checks work- Heavy use of MS Office products in day-to-day activities (in particular Excel and Outlook)- Provides guidance and training- Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class- Provides input to hiring, firing, layoff, promotion, reward, and other decisions- Manages overtime- May spend up to half of time performing similar tasks as service, production, or support subordinates

**Skill & Qualifications**:
- Typically requires BS/BA and a minimum 3-5 years of related field, or equivalent.- Professional certification required in some areas- Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization- Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action

**ADA Language**:
Dependingon functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Requires manual dexterity and visual and hearing acuity. Tasks may involve extended periods of time at a keyboard or work station. Tasks are
regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances

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