Call Center Representative
3 weeks ago
Demonstrates a sincere dedication and loyalty to the philosophy and mission of Neighborhood Health.
DUTIES/ RESPONSIBILITIES: (Essential Functions: Duties and responsibilities noted with bullets are considered to be the essential functions of the job).
- Greets patients as they contact the center by telephone.
- Schedule appointments as per established policies and procedures.
- Answer all incoming calls and route them to the appropriate staff as needed.
- Register all patients per registration protocols over the phone.
- Work closely with other departments on appointment scheduling and services offered to ensure smooth patient flow and cut down on waiting time.
- Respond to patients' inquiries, requests, and disputes over the phone and route it to the appropriate department or staff.
- Explain the services available, payment categories, and billing procedures.
OTHER DUTIES:
- Assist with developing, coordinating and recommending changes for the improvement of workflow in the program or section area.
- May be assigned to various project lead roles to advance the development of the department and support ad hoc needs.
- Able to work under minimal supervision.
- Employee will be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances.
QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS:
- High school graduate/GED with a minimum of 1-year one year of customer service experience in medical office settings.
- Ability to relate to patients through familiarity with medical terminology and triage procedure.
- Demonstrated ability to build and maintain good customer rapport.
- Ability to work under pressure.
- Excellent interpersonal communication skills and the ability to work effectively with a diverse workforce and client base.
- Experience with information technology, electronic health records, medical records, culturally diverse populations, and care of underserved populations.
- Knowledge of local healthcare environment.
- Ability to speak, read, and write in English or Spanish is desirable.
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