Clinical Services Clerk

2 weeks ago

Cottonwood, United States Yavapai County Human Resources Full time

**Role**:
Under direct supervision, performs clerical duties for clinical services that include some or all of the following functional areas: medical reception, determining eligibility, appointment scheduling, specialty referrals, and medical records.

Spanish Speaking Preferred

**Major Duties, Responsibilities**:

- Checking patients in and out of the health center and collection of fees with reconciliation.
- Obtains eligibility, patient information, and insurance verification.
- Answers telephones, schedules appointments, and processes messages.
- Processing specialty referrals; and filing documents into the electronic health record.
- Performs other job-related duties as assigned.

**Minimum Qualifications**:
**Education**:
High school diploma or equivalent.

**Experience**:
A minimum of one (1) year of general office experience, preferably in a medical office setting.

**Additional Requirements**:
Must possess a valid Arizona driver’s license.

**Other Skills**:
**Required Knowledge, Skills, and Abilities**:
**Knowledge of**:

- Electronic practice management system, medical records management, and medical terminology.
- Business English, spelling, grammar, punctuation, and composition.
- Clerical office practices and procedures.
- Research techniques and report writing.
- Current Microsoft Office software.
- Filing and recordkeeping.

**Skill in**:

- Customer service.
- Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
- Establishing and maintaining effective working relationships with employees, other agencies, and the public.
- Organization and adherence to detail.

**Ability to**:

- Achieve a high level of competence with the electronic practice management and health record systems.
- Abide by all Yavapai County Policies and HIPAA guidelines.
- Participate in Quality Improvement Program
- Respond to community emergencies with a public health consequence according to YCCHS Emergency Response Plan.
- Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
- Keep management informed of key operating issues affecting the department.
- Remain current in knowledge required to perform assigned duties.
- Handle confidential matters and maintain discretion always.
- Act with courtesy, tact, and diplomacy.

**Work Environment**:
The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.
**Physical Requirements**:
Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effective in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds.
**Additional Job Information**:
FLSA: Non-Exempt
Grade: 1
Classification: Classified
Safety Sensitive: No

**EMPLOYEE BENEFITS**

Yavapai County Government offers a comprehensive employee benefits package to
Full-Time employees working 30 or more hours per week that includes but is not limited to:

- 10 Holidays Per Year
- Annual Leave
- Employee Assistance Program (EAP)
- Health Care Insurance - Medical, Dental, Vision
- Life Insurance
- Long-Term & Short-Term Disability
- Retirement Plans
- Sick Leave
- Tuition Reimbursement Program

**ELECTIVE COVERAGE**
- 457 Deferred Compensation Program
- Dependent Health Care Insurance - Medical, Dental, Vision
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Short-Term Disability
- Supplemental Life (for employees & dependents)

**PLEASE NOTE**
- Part-Time, Temporary and Seasonal employees accrue Sick Leave based on hours worked.
- Part-Time employees have limited benefits available.
- Temporary and Seasonal employees are not eligible to accrue Annual Leave.

Click here to view our benefits summary. (Download PDF reader)

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