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Host/hostess

4 months ago

West Hollywood, United States Petit Ermitage Full time

**PURPOSE OF POSITION**:To create a welcoming, full-service experience for our guests as they enter and move through our Private Rooftop; providing information and support in a gracious and accommodating manner.

The Host is the first impression when a guest enters and sets the tone for a guest’s expectation of us. Like an elegant contortionist, the Host bends and flows with ease, is alert to every guest’s need, patient with all requests, and always wears a smile. The Host accommodates and incorporates house policy in a fashion that allows the guest to feel special without even knowing that there are rules in place. In addition to greeting each guest (and thanking those on their way out), the host is responsible to politely socialize with guests as they move through the location. The host is solely responsible for seating parties in a timely manner and doing so without over burdening any one server section or the kitchen.

A great mood, remarkable style, and strong organizational skills are key elements of any Host’s success.

***Warmly greet and interact with all guests as they move through the property or call in. Provide answers and direct traffic as needed.
- Ensure consistent and fair seating of guests. At seating, confirm that the table setting is complete.
- Organize and record reservations. Resolve booking conflicts with diplomatic style.
- Accurately maintain the reservations and guest history systems. Maintain knowledge of changing systems.
- Regularly monitor the room, working to predict turns and seating opportunities.
- Take accurate room service orders, as needed. Package and confirm accuracy of any ‘carry out’ orders.
- Graciously direct all inquiries about events & groups larger than 8 to our events team.
- Assist in clearing tables or refilling beverages and contribute to the cleanliness of all areas of the Rooftop.
- Print and maintain accurate menus as relevant to the shift or event.
- Maintain accurate paperwork as per department procedures.
- Ensure all supplies and tools are stocked at the host desk. Immediately alert MOD to low stock.
- Maintain all health and alcohol service standards. Alert a manager immediately to any concerns with guests.
- Follow all guidelines in the Employee Handbook, including but not limited to safety guidelines, hospitality expectations, grooming standards, and attendance expectations.
- Proactively communicate with peers and management; alert to problems, help with solutions.
- Other duties to support F&B service as assigned.

**JOB REQUIREMENTS**:
Education and/or Experience
- Prior experience and guest relations training required.

Communication Skills—
- Ability to read, write, and verbally communicate effectively, diplomatically and professionally with other departments, guests, and vendors in English.
- Knowledge of other languages is a plus.

Physical Ability—
- The duties of this job regularly require the employee to bend, push, pull, stand, walk, and talk or hear.
- The employee frequently is required to use hands to finger, handle, or feel objects, or telephone.
- The employee must regularly lift and/or move up to 25 pounds.

Other—
- Must be able to work weekends/holidays.
- Must have CA Food handling certificate.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

This job description includes the essential functions, primary duties and minimum standard of work expected from an employee in this position. In addition, employee is expected to follow employer’s standards, policies, and procedures issued in other media, i.e. handbook, online, video and memos. Employees are expected to perform all other reasonable duties as assigned by Managers to meet guests’ needs.