Customer Service Representative

4 weeks ago

Worcester, United States City of Worcester Full time

**Title**

CUSTOMER SERVICE REPRESENTATIVE

**Department/Division**

Treasurer and Collector's Office

05/21/2024

06/07/2024

**Type**

Full Time

**Hours**

40 Per Week

**Wage**

$18.46 - $22.31 Per Hour

**Description**

**CUSTOMER SERVICE REPRESENTATIVE**
**OFFICE OF THE TREASURER & COLLECTOR OF TAXES**
**CITY OF WORCESTER**

The City of Worcester seeks qualified applicants for a **Customer Service Representative** for the Municipal Hearing Office within the Office of the Treasurer and Collector of Taxes. Under the direction of the Municipal Hearing Officer, the Customer Service Representative will process parking ticket appeals and appeals for other fines and violations issued by the City. This position will handle inquiries from the public regarding the appeal process, including explanation of City Ordinances and other policies and regulations provided under the law.

Bilingual applicants are encouraged to apply.

**ESSENTIAL ELEMENTS**:

- Respond to citizen complaints, including the explanation of ordinances, departmental policies and regulations to other city employees and the public, and refers complaints to the proper authority
- Provide support to other colleagues
- Maintain workflow and streamline office procedures for efficiency
- Sort and process mail and assist with mailroom operations when necessary
- Assist in scheduling hearings, scanning, maintaining files, data entry, research, and strong computer and typing skills
- Adhere to the highest degree of professional standards and strict confidentiality in matters that require discretion
- Other related work duties as assigned

**REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES**:

- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to communicate and work effectively with diverse populations
- Ability to work independently and in a group setting with mínimal supervision
- Computer proficiency with Outlook, MS Word, Excel, and other Microsoft programs
- databases or spreadsheets
- Ability to operate office and mailing equipment
- Ability to maintain confidentiality
- Ability to remain professional under all circumstances
- Ability to prioritize, be organized and multi-task in a fast-paced environment
- Exemplary customer service skills in an office setting
- Ability to remain positive with challenging customers

**MINIMUM REQUIREMENTS**:

- High school diploma or equivalent
- Two (2) years of customer service or clerical experience in an office environment
- An equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements.
- Excellent Communication Skills

**PREFERRED QUALIFICATIONS**:

- Associate degree in Business Administration or related field
- Four (4) years of customer service experience in an office environment
- Four (4) years of clerical experience in an office environment
- Prior experience in a municipal office environment
- Bilingual

**SALARY RANGE**: $18.46 - $22.31 hourly, full-time, with an excellent benefits package.

  • Customer Service Representative

    3 weeks ago

    Worcester, United States Moxie Management Full time

    We pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge. We are now striving to attract and train the most capable and skilled individuals to help us acquire new clients, grow into new markets, and...

  • Customer Service Representative

    4 days ago

    Worcester, United States Spectrum Full time

    **Position Type**:Full Time - Mid-Shift **Location**:Worcester, Massachusetts **Date Posted**:04/08/2024 **Areas of interest**:Call Center, Customer Operations, Customer Service **Requisition Number**:2024-31742 **Business unit**: Customer Operations **This is an ON SITE role. Hours around 1-9:30pm including at least 1 weekend day, 40 hours per...

  • Customer Service Representative

    4 weeks ago

    Worcester, United States Sunbelt Rentals Full time

    Location: Location: Customer Service Representative in Worcester, MA at Sunbelt Rentals **Location:** **Experience:** Not Specified **Job Description** **Join Our Team!** Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to...

  • Customer Service Representative

    1 week ago

    Worcester, United States Sunbelt Rentals Full time

    Location: Location: Customer Service Representative in Worcester, MA at Sunbelt Rentals **Location:** **Experience:** Not Specified **Job Description** **Join Our Team!** Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to...

  • Customer Service Representative

    7 days ago

    Worcester, United States City of Worcester Full time

    **Title** CUSTOMER SERVICE REPRESENTATIVE **Department/Division** Communications 05/10/2024 05/24/2024 **Type** Full Time **Hours** 40 Per Week **Wage** $19.01 - $22.98 Per Hour **Description** **CUSTOMER SERVICE REPRESENTATIVE** **WORCESTER 311** **DEPARTMENT OF EMERGENCY COMMUNICATIONS & MANAGEMENT** **CITY OF WORCESTER** **ESSENTIAL...

  • Customer Service Representative

    3 weeks ago

    Worcester, United States Saint-Gobain Full time

    **Customer Service Representative** ****Position Description**** **Job Summary** Saint-Gobain is seeking a full-time **Customer Service Representative** for our Composite Systems Worcester, MA site. The Customer Service Representative is responsible for the support of the customer experience to ensure that all customers needs and expectations are met and...

  • Customer Service Representative

    1 week ago

    Worcester, United States Saint-Gobain Full time

    **Customer Service Representative** ****Position Description**** **Job Summary** Saint-Gobain is seeking a full-time **Customer Service Representative** for our Composite Systems Worcester, MA site. The Customer Service Representative is responsible for the support of the customer experience to ensure that all customers needs and expectations are met and...

  • Customer Service Representative

    3 weeks ago

    Worcester, United States Professional First Line Answering Service Full time

    We are a small family owned answering service, located in Worcester, Ma. We do NOT offer remote employment. I am looking for a part time Customer Service Rep to come join our team! I am in need of an 11pm-7am every Sunday and Monday. Must have at least 2 years customer service/call center experience, with 3 references. This is a casual office environment and...

  • Customer Service Representative

    2 weeks ago

    Worcester, United States Professional First Line Answering Service Full time

    We are a small family owned answering service, located in Worcester, Ma. We do NOT offer remote employment. I am looking for a part time Customer Service Rep to come join our team! I am in need of an 11pm-7am every Sunday and Monday. Must have at least 2 years customer service/call center experience, with 3 references. This is a casual office environment and...

  • Customer Service Representative

    4 days ago

    Worcester, United States Professional First Line Answering Service Full time

    We are a small family owned answering service, located in Worcester, Ma. We do NOT offer remote employment. I am looking for a part time Customer Service Rep to come join our team! I am in need of an 11pm-7am every Sunday and Monday. Must have at least 2 years customer service/call center experience, with 3 references. This is a casual office environment and...

  • Customer Service Representative

    3 weeks ago

    Worcester, United States Professional First Line Answering Service Full time

    We are a small family owned answering service, located in Worcester, Ma. We do NOT offer remote employment. I am looking for a part time Customer Service Rep to come join our team! I am in need of a part time 2nd shift employee. This is a 16 to 24 hour a week position. Must have at least 2 years customer service/call center experience, with 3 references....

  • Customer Service Representative

    4 weeks ago

    Worcester, Massachusetts, United States City of Worcester Full time

    The city of Worcester seeks qualified applicants for the position of Customer Service Representative for the Worcester 311 Customer Service Center in the Department of Emergency Communications and Management. Under the direction of the Director of 311, the position provides exemplary customer support primarily by answering calls at the Customer Service Call...

  • Customer Service Representative

    4 weeks ago

    Worcester, United States City of Worcester Full time

    The city of Worcester seeks qualified applicants for the position of Customer Service Representative for the Worcester 311 Customer Service Center in the Department of Emergency Communications and Management. Under the direction of the Director of 311, the position provides exemplary customer support primarily by answering calls at the Customer Service Call...

  • Customer Service Representative

    1 week ago

    Worcester, United States City of Worcester Full time

    The city of Worcester seeks qualified applicants for the position of Customer Service Representative for the Worcester 311 Customer Service Center in the Department of Emergency Communications and Management. Under the direction of the Director of 311, the position provides exemplary customer support primarily by answering calls at the Customer Service Call...

  • Customer Service Representative

    1 week ago

    Worcester, Massachusetts, United States City of Worcester Full time

    The city of Worcester seeks qualified applicants for the position of Customer Service Representative for the Worcester 311 Customer Service Center in the Department of Emergency Communications and Management. Under the direction of the Director of 311, the position provides exemplary customer support primarily by answering calls at the Customer Service Call...

  • Customer Service Representative

    3 weeks ago

    Worcester, United States U-Haul Full time

    Location: 290 Belmont St, Worcester, Massachusetts 01604 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 week ago

    Worcester, United States U-Haul Full time

    Location: 290 Belmont St, Worcester, Massachusetts 01604 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    7 days ago

    Worcester, United States Randstad North America, Inc. Full time

    Randstad in partnership with The Hanover Insurance Group is actively seeking Claims Service Representatives to join their Claims Customer Service Center on a temp to perm basis, at their office in Worcester, MA. The Hanover Insurance Group is an indu Customer Service Representative, Customer Service, Representative, Retail, Staffing, Claims

  • Customer Service Representative

    2 weeks ago

    Worcester, United States Hiring NOW Full time

    Moxie Management is looking for: 4 professional and committed candidates who are extremely passionate about growing their business career in the lucrative customer service and marketing fields. This is a competitive position but requires the balance of working together as partners. In our entry-level corporate representative position, you will fine-tune...

  • Customer Service Representative

    7 days ago

    Worcester, United States Hiring Now Full time

    Moxie Management is looking for: 4 professional and committed candidates who are extremely passionate about growing their business career in the lucrative customer service and marketing fields. This is a competitive position but requires the balance of working together as partners. In our entry-level corporate representative position, you will fine-tune...