Customer Service Representative

2 weeks ago


Worcester, Massachusetts, United States City of Worcester Full time


The city of Worcester seeks qualified applicants for the position of Customer Service Representative for the Worcester 311 Customer Service Center in the Department of Emergency Communications and Management.

Under the direction of the Director of 311, the position provides exemplary customer support primarily by answering calls at the Customer Service Call Center.

The position will also provide service through email, online chats, SMS text and social media.

Applicants must be flexible with shift scheduling and be willing to work beyond 40 hours when needed, particularly in winter months and during storm events.


Salary range:
$19.01-$22.98 hourly, full-time, overtime opportunities, with an excellent benefits package.

Please visit for complete job advertisement.

  • Worcester, Massachusetts, United States Randstad USA Full time

    Randstad in partnership with The Hanover Insurance Group is actively seeking Claims Service Representatives to join their Claims Customer Service Center on a temp to perm basis, at their office in Worcester, MA. The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition....


  • Worcester, Massachusetts, United States Hire Standard Staffing Full time

    Position: Entry Level Customer Representative (Benefits)Crafting Brighter Futures for Families At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.Role Overview:As a Benefits Representative, you play a pivotal role in helping families...


  • Worcester, Massachusetts, United States CRH Full time

    Job ID: 497855 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and...


  • Worcester, Massachusetts, United States National Grid Full time

    About usAt National Grid, we value every walk of life. We work hard to create a work environment where everyone has the chance to voice their opinions. Because we know that having different perspectives makes us stronger – not weaker. It's how we constantly and continuously push innovation and strive to create a better future for everyone. Job...


  • Worcester, Massachusetts, United States Renewal by Andersen | Esler Companies Full time

    Telefluent Communications| Renewal by Andersen is looking for an Outbound Inside Sales Representative. This job is focused on reaching out to prospective customers that visited us and registered to win free windows at a recent event.This position reports to our office in Northborough, MA.WHAT YOU'LL BE DOING - THE ROLESetting Appointments via outbound calls,...


  • Worcester, Massachusetts, United States Labcorp Full time

    At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step We are currently seeking a Patient Intake Representative to...


  • Worcester, Massachusetts, United States tapwage Full time

    Job Description:With nearly 1,500 locations, primarily in the Northeast, Global is one of the largest independent owners, suppliers and operators of gasoline stations and convenience stores.Our convenient stores are comprised of: Alltown, Mr. Mike's XtraMart, On the Run and Fast Freddie's. Global is No. 146 in the Fortune 500 list of America's largest...


  • Worcester, Massachusetts, United States Panera Bread Full time

    Our Worcester Panera Bread location is hiring associates Great company with plenty of opportunity for advancement. Must be 18+ to apply. Apply today for immediate interviewPanera Bread / PR Restaurants is seeking Food Service Associates to join our supportive team of dynamic and hardworking cafe professionals. At PR Restaurants, we're committed to setting a...


  • Worcester, Massachusetts, United States teamworkonline Full time

    Overview:The Manager of Partnership Services position gives you the opportunity to continue your career growth in the sports industry as a Corporate Partnerships professional, while working in a fast-paced, hardworking, and highly rewarding environment. In this role, you will complete a formal training program and learn the pillars for success that are...

  • Designer B

    1 week ago


    Worcester, Massachusetts, United States National Grid Full time

    Salary $40.96 an hourJob PurposeDesign and assist with the design of electric distribution projects.� The designs are based on customer requests, inquiries, complaints, etc. regarding the establishment and maintenance of electrical service.� Designs also include overhead and underground electric facilities, distribution system maintenance, repair, and...

  • Designer B

    1 week ago


    Worcester, Massachusetts, United States National Grid Full time

    About usJob PurposeDesign and assist with the design of electric distribution projects. The designs are based on customer requests, inquiries, complaints, etc. regarding the establishment and maintenance of electrical service. Designs also include overhead and underground electric facilities, distribution system maintenance, repair, and improvement, public...

  • Provider Specialist

    7 days ago


    Worcester, Massachusetts, United States Fallon Health Full time

    Overview:About us:Fallon Health is a company that cares. We prioritize our members-always-making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, Fallon Health delivers equitable, high-quality, coordinated care and is continually rated among the nation's top health plans for member experience, service, and clinical...


  • Worcester, Massachusetts, United States National Grid Full time

    About usEvery day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable...


  • Worcester, Massachusetts, United States teamworkonline Full time

    Overview:The Group Events Specialist position gives you the opportunity to continue your career growth as a Ticket Sales professional, while working in a fast-paced, hardworking, and highly rewarding environment. In this role, you will complete a formal training program and learn the pillars for success that are instilled upon every Worcester Railers HC team...


  • Worcester, Massachusetts, United States Saint-Gobain High Performance Solutions - Life Sciences, Composites & Mobility Full time

    Why do we need you ?This exciting role comes with direct plant controlling responsibilities for two manufacturing plants in Olyphant, PA. and Anaheim, CA. and working with the General manager to improve the overall business performance.This role requires agility and aptitude to successfully manage multiple simultaneous priorities and projects to support a...


  • Worcester, Massachusetts, United States GAF Full time

    Job Description: Introduction At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from...

  • System Liaison

    1 month ago


    Worcester, Massachusetts, United States UCB Full time

    Make your mark for patientsWe are looking for a motivated, collaborative System Liaison (Key Account Manager), to join our Neurology sales team in the Northern New England geography. The System Liaison will be the point of contact promoting and representing Neurology Patient Value Unit (nPVU) brands within large medical groups and integrated delivery...


  • Worcester, Massachusetts, United States Notre Dame Health Care Center, Inc. Full time

    :Our Long-Term Care seeks a Part-Time Pastoral / Spiritual Care Assistant to assist with provision of pastoral/spiritual care to patients/residents, their loved ones, and healthcare staff.Every Weekend- 16 HoursResponsibilities:Provide pastoral care and support to residents, families and staff. Provide this service within the framework of NDLTCC's mission...


  • Worcester, Massachusetts, United States Bancroft School Full time

    About Bancroft School Bancroft School is a community of students, faculty, administrators, and parents working together to create an atmosphere of engaged and active learning where students discover their unique paths with joy and confidence. Students are empowered to celebrate and deepen their curricular excellence and embrace their talents to emerge as...


  • Worcester, Massachusetts, United States WIN Waste Innovations Full time

    WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,100 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of...