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Apartment Maintenance Services Coordinator

4 months ago

Canoga Park, United States Balaciano Group Full time

Balaciano Group is a vertically integrated real estate group based in Los Angeles that develops, builds, owns, and operates exquisite, community-centric apartment residences that transform lifestyles. Through our timeless design, bespoke amenity collection, tech-forward approach, and creativity, we lead and uplift the neighborhoods we work in. We are excited to share that our company, Balaciano Group, was named as one of the top 20 best places to work for in Los Angeles 2022.

**Join Our Team**:
This is an exciting opportunity to join a team that is dynamic, driven by excellence, and integrity.

**Key Responsibilities**:
**Turnover Scheduling**:

- Coordinate and schedule apartment turnovers according to leasing schedules and resident move-out dates.
- Communicate with leasing teams and property managers to plan turnover timelines and prioritize units for maintenance.
- Ensure all turnovers are completed promptly to minimize vacancy periods and maximize revenue generation.

**Work Order Management**:

- Receive and process maintenance work orders from residents, community managers, or maintenance staff.
- Prioritize work orders based on urgency, severity, and impact on resident satisfaction.
- Schedule maintenance technicians or contractors to address work orders efficiently and effectively.

**Vendor Coordination**:

- Liaise with vendors and suppliers to obtain quotes, schedule services, and ensure timely completion of work.
- Negotiate pricing and contracts with vendors to optimize service quality and cost-effectiveness.

**Quality Control**:

- Conduct inspections of completed turnover units and maintenance work to ensure adherence to quality standards and property guidelines.
- Address any deficiencies or issues promptly to maintain tenant satisfaction and uphold property value.

**Resident Communication**:

- Serve as a point of contact for past residents regarding unit turnover accounting..
- Communicate proactively with residents to provide updates on scheduled work and address any concerns or inquiries.

**Documentation and Reporting**:

- Maintain accurate records of turnover schedules, work orders, vendor contracts, and maintenance activities.
- Generate reports on turnover performance, maintenance trends, and vendor performance for review by management.

**Continuous Improvement**:

- Identify opportunities to streamline turnover processes, improve efficiency, and enhance tenant experience.
- Collaborate with cross-functional teams to implement the best practices and innovative solutions for property turnover and maintenance management.
- Assist in training new team members as necessary, ensuring they understand and adhere to our turnover process and standards.

**Compliance and Regulations**:

- Ensure compliance with all relevant regulations, codes, and ordinances related to property turnover, maintenance, and tenant rights.
- Stay updated on industry trends and best practices in property management, maintenance, and tenant services.
- Adhere to all company policies and procedures, promoting a safe and respectful work environment.

**9. Emergencies**:

- Participate in emergency on-call rotation for property maintenance issues as needed.

**10. **Any additional responsibilities that are designated and assigned.

**What we’re looking for**:

- Previous experience in property maintenance or related field preferred.
- Experience with Yardi a plus.
- Excellent written and verbal communication skills.
- Ability to provide exceptional customer service while maintaining a professional and friendly demeanor.
- Positive, personable, and energetic with a team-oriented mindset.
- Comfortable working independently and in a group setting.
- Thrives in a fast-paced work environment.
- Ability to multitask, problem-solve, and prioritize workflow.
- Quick analysis of situations, strategizing solutions, and effective implementation.
- Confident, unflappable, and consistently demonstrates solid judgment.
- Organized, detail-oriented, self-starter capable of working independently and as part of the community team.
- Responds positively to feedback from others.
- Knowledgeable in MS Office.
- Able to stand, sit, or walk for an extended period.
- Capable of moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 20 pounds without assistance.

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Schedule:

- 8 hour shift
- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person