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Guest Service Agent

3 months ago

Pensacola, United States Perdido Realty Vacation Rentals Full time

**Job Overview**

Perdido Realty is a locally owned and operated luxury vacation rental company dedicated to providing our owners and guests with outstanding hospitality. Our operations are centralized on Perdido Key to ensure quality and maintain the ability to respond quickly. We are looking to hire additional part-time or full-time Guest Service Agents with a strong work ethic and a passion for customer service.

The Guest Services Agent is responsible for greeting guests and owners professionally. Agents in this fast-paced role will need the ability to multi-task and actively listen as they balance daily tasks. Being comfortable with multiple software systems and detail-oriented with processes to ensure reservation data is translated appropriately is vital. You are on the frontline to help ensure that guests’ vacations start positively and that the company generates revenue through excellent customer service.

**Responsibilities & Duties**
- Complete the check-in/out process efficiently, which includes preparing all necessary documents for a reservation.
- Navigate software programs to interact with client reservations, input guest-requested maintenance tasks, and collect payments.
- Communicate with guests regarding their reservation, unit, complex, and complex amenities.
- Handle incoming and outgoing phone calls with the highest level of customer service. These calls will include new reservation inquiries, reported issues, and updating clients on the status of any communicated items.
- Proactively listen and research client concerns to create a win/win scenario for the client and the company.
- Provide administrative support to the Guest Services Manager to ensure all duties and tasks are completed promptly.
- As needed, deliver requested items such as keys, parking passes, household items, etc.
- Perform other related duties as assigned.

**Physical Requirements**
- May be required to stand for long periods.
- The employee must be able to raise objects from a lower to a higher position or move objects horizontally from position to position.
- Employee must have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

**Special Requirements**:

- Valid driving license with a good driving record and reliable transportation. Valid auto insurance is required.
- Subject to pre-employment and/or random drug screening.
- Subject to a background check.
- Must be willing to travel as needed.
- May require to work weekends and holidays.

Pay: From $18.00 per hour

**Benefits**:

- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Weekends as needed

Work setting:

- In-person

Application Question(s):

- Why would you like to become part of our Guest Services team?

**Experience**:

- Customer Service: 1 year (required)
- Front Desk: 1 year (required)

Work Location: In person