Account Specialist
2 weeks ago
Job Title: Account Specialist
This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.
City: Lake Zurich
State: Illinois Primary Function Acts as a liaison between Bureau Veritas and the client and ensures a high level of customer service by coordinating boiler and machinery loss control services.
Exemplary customer service skills with incoming phone calls is expected.
Evaluates account performance daily to ensure a high level of service is being performed.
Key Responsibilities Manages assigned accounts Acts as main point of contact for assigned accounts
Fields calls from clients and vendors as needed
Coordinates required services for assigned accounts Proofs and distributes inspection letters Evaluates performance of assigned account to determine service level and for account renewal.
Account maintenance and set-ups in Bureau Veritas systems
Field inspection statuses
Provide seamless handover of new client accounts between business development and operations.
Supply ordering
**Qualifications**:
Strong interpersonal skills
Exceptional organizational skills Ability to work in a fast paced environment and make sound judgments and decisions
The ability to work as part of a team and be adaptable to the workload is a must.
Excellent customer service skills
Knowledge of Jurisdictional Online
Knowledge of Excel
Knowledge of Microsoft Office Ability to work flexible hours
Competencies
Account Management
Adaptability/Flexibility Ambitious & Humble Attitude & Motivation
Communication
Computer Skills
Customer Service
Decision Making/Judgment Dependability Integrity/Ethics Personal Organization Problem Solving/Analysis Responsible Teamwork
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