Merchant Account Manager

3 weeks ago

Philadelphia, United States M&T Bank Full time

Overview:
Responsible for the on-going management of merchant or card relationships across the footprint with a primary focus on strategic partnering to retain, grow and cross sell.

Primary Responsibilities:
Primary point of contact for existing clients utilizing commercial card or merchant services

Manage and grow assigned portfolio of existing clients with strong emphasis on retention and client satisfaction.

For Merchant Relationships:

- Perform frequent reviews with clients and an in-depth review of volume growth.
- Promote cross sell services to create stickiness with clients.
- Monitor volume changes to ensure clients are being priced in the appropriate tiers.
- Ensure that clients are meeting industry regulation and compliance requirements.
- Promote technology changes to ensure clients are benefiting from newest payment terminals and gateways.

For Commercial Card:

- Monitor spend for managed portfolio clients.
- Leverage industry benchmarking tools from VISA and other internal data analytics to assist clients with growth opportunities.
- Transition clients to be self-sufficient with respect to Supplier Enablement, standardized payment terms and epayables boarding process.
- Maintain strong communication with Treasury Management Consultants and Commercial Card Consultants to keep them abreast of sales activities and refer business opportunities.
- Utilizing industry and client experience, participate in the pricing of products and services when appropriate.
- Directly responsible for expanding the revenue stream from existing customer relationships, meeting assisting CCCs with their individual sales goals, and assisting Regional Sales Manager in executing sales strategies and in meeting department goals.

Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:
The position is responsible for participating in the revenue generation, expansion and maintenance of the bank's Commercial Card business.

Supervisory/ Managerial Responsibilities:
None

Education and Experience Required:
Bachelor’s degree and minimum of three years Commercial Card/ Merchant (or related relevant product) sales experience. In lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of three years Commercial Card/Merchant (or related relevant product) sales experience.

Education and Experience Preferred:
Previous account management experience.

Location

Philadelphia, Pennsylvania, United States of America

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