Customer Operations Specialist

4 weeks ago


Falmouth, United States Generator Supercenter Maine Full time

**JOIN THE #1 GENERAC DEALER IN NORTH AMERICA**
- **Generator Sales, Installation, Maintenance & Support**_
- **Join The Stand By Power People - Here it’s not just some catchy phrase; it’s a lifestyle. We’re looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with piece of mind, security and freedom.**_

**Customer Operations Specialist - Generator Supercenter of Maine.**

We are seeking a highly organized and motivated Customer Operations Specialist to join our growing organization. In this position, you will be responsible for managing the customer-related day-to-day operations of our organization. You will be a key customer facing asset with a pivotal role in ensuring customer satisfaction and smooth operations.

**Duties and Responsibilities**:

- Provide excellent customer service to our customers in our showroom and via telephone. As the first face our visitors see when they enter our establishment, you must be friendly, informative, and welcoming to visitors. The applicant must also be able to handle questions, complaints, and follow-up, representing the Company in a professional manner at all times.
- Manage the scheduling of appointments for Sales, Installations, and Service personnel.
- Manage scheduling and communications with customers, keeping them updated on status, timing, and installation process.
- Coordinate submittal and approval of electrical and plumbing permits in various Towns across territory to ensure smooth flow of installations.
- Manage scheduling and timing of inspections, liaising with installation crews, customers, and town offices to ensure smooth project completion.
- Ensure that all items are invoiced and paid on time; develop a system for timely automated payment for recurring orders.
- Maintain confidentiality of sensitive customer and vendor information.
- Becomes the resident expert on systems and makes process improvements to support the growth of the business.

**Requirements and Qualifications**:

- Associate degree required; B.A. or B.S. preferred
- Proficient computer skills, including Microsoft Office Suite, Quickbooks a plus. Ability to learn various computer systems related to service requests and projects.
- Prior experience handling office responsibilities, experience in customer service, or a related field
- Basic knowledge of accounting
- Excellent written and verbal communication skills
- Highly organized multitasker who works well in a fast-paced environment
- Superb problem-solving skills, works proactively to anticipate and resolve issues before they arise.

Pay: $50,000.00 - $65,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Paid time off

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person



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