Central Station Manager

2 weeks ago

Staten Island, United States Statewide Central Station Full time

JOB TITLE: Central Station Manager

REPORTING TO: Director of Operations

LOCATION: Statewide Central Station

PRIMARY RESPONSIBILITIES
- Anticipate department needs and establish priorities and courses of action to meet department objectives each day.
- Organize and delegate work assignments to employees as needed.
- Supervise staff and answer all technical, field and company related questions.
- Technical assistance to alarm dealers.
- Interface directly with clients/dealers to resolve problems and concerns.
- Maintain ongoing contact with clients/dealers to receive feedback regarding all aspects of work flow ensuring total client satisfaction.
- Ensure that customers are serviced at the highest level of satisfaction through quality service, courteous employees and quick response to needs.
- Review on a continuous basis the general business climate for the organization and adjust scheduling and training as needed.
- Troubleshoot both hardware and software issues that may arise in the Central Station or the surrounding area.
- Answer employee questions and resolve problems in an efficient and timely manner.
- Maintain sound employee relations at all levels of the company.
- Provide guidance and direction to employees for professional development and to ensure adherence to all company policies.
- Counsel employees and issue warnings and write ups when necessary.
- Coordinate special projects as needed.

**Required Skills**:

- Ability to work effectively as a valuable partner and trusted advisor to all levels of associates and management.
- Must be able to thrive in a fast-paced, high-performance environment.
- Proven ability and experience with strong influencing skills, decision making, and resilience.
- Ability to exercise sound judgment and make independent decisions and recommendations on difficult and sensitive matters in a thorough and expeditious manner while maintaining confidentiality as appropriate.
- Comfortable with ambiguity and being a part of complex strategy discussions with team members and leaders - not afraid to stand alone.
- Strategic thinker with experience in execution of complex, cross-functional projects and programs.
- Demonstrated track record of taking initiative, having a sense of urgency and proactively finding solutions to challenges.
- Self-starter with demonstrated ability to work independently as well as in a team setting in order to build personal brand and to develop a network of relationships across the organization.

**Qualifications**:

- College Degree Required.
- Proven experience in security systems and monitoring operations.
- Proficiency in security technology and monitoring software.
- Knowledge of industry regulations and compliance standards.
- Flexibility to work in shifts and adapt to changing schedules.

Certifications Required: F-40, TMA certification, Valid Driver License

Work Hours & Benefits

Full Time - In office Required

Paid Time Off

$70,000 - $90,000 Depending on Experience

401K

Benefits for this role include: medical, dental, and vision (Employee/ Employer Contribution)

Pay: $70,000.00 - $90,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Vision insurance

Schedule:

- Day shift
- Evening shift
- Overtime
- Weekends as needed

Ability to Relocate:

- Staten Island, NY 10311: Relocate before starting work (required)

Work Location: In person

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