Quality Improvement Specialist

4 days ago

Voorhees, United States Center for Family Services Full time

**Sign-On Bonus**

**Position Summary**:
The QI Specialist provides monitoring and support for Center For Family Services. The QI Specialist will provide process reviews to ensure high-quality services that meet the requirements in the evolving field of social services. They aggregate and analyze program level data for reporting purposes.

**Location**:Voorhees, NJ (Hybrid)

**Job Type/Status**:Full Time

**Duties and Responsibilities**:

- Participate in continuing professional development training and continuing education.
- Sensitivity in functioning in a multicultural work setting and an understanding in human relations
- Conducts self as a role model in interactions with staff, colleagues, and funding sources in accordance with Center For Family Services' Code of Ethics.
- Understand programmatic needs and processes, including responsibility to financial, licensing, and contractual obligations accordance with the agency's mission and values.
- Excellent organizational and time management skills in order to manage multiple demands
- Utilizes a working knowledge in recognizing and evaluating suicidal or homicidal ideation in order to protect individuals and families served from self-harm or harming others.
- Participates in provided trainings to increase knowledge and awareness on best practices in Trauma Informed Care delivery modalities.
- Utilize Trauma Informed Care methods when engaging with staff, clients, and stakeholders in the community.
- Maintains a current understanding of regulations, procedures, licensing standards, funder mandates and Council on Accreditation (COA) standards which impact Center For Family Services to support agency and programmatic quality improvement and compliance.
- Completes program audits, case reviews and utilization reviews to ensure programs follow agency standards, licensing, COA, Medicaid and other applicable standards.
- Completes required documentation, internal and external reports, within established timeframes.
- Compile and aggregate program and agency level qualitative and quantitative data for reporting purposes for agency leadership for consistent program performance and monitoring.
- Support implementation and ongoing utilization of agency wide system processes.
- Displays consistent ethical behavior and sound judgment.
- Appropriately utilizes supervision process and agency support in order to best execute assignments, duties, and responsibilities.
- Attends all required staff meetings, trainings and activities per agency and department
- Responsible for personal and collective safety of the organization by displaying consistent mindfulness, as well as identifying and reporting safety issues and violations.
- Maintain confidentiality in all areas of the service population and program operations.
- Conducts site visits and spot checks of programs, facilities, and services.
- Assists with investigating incident reports and maintain ongoing follow up and documentation concerning incidents and methods for risk management.
- Provide support to special projects across the organization to support and advance the quality improvement of internal and external systems.
- Perform other duties as assigned by supervisor.

**REQUIREMENTS**:

- Bachelor's degree in the Behavior Sciences, Human Services, or other relevant social services field.
- Two years of experience in quality improvement or 3-5 years of experience with human services programing, supervisory experience preferred.
- Understanding of programmatic needs, processes and operations.
- Experience and understanding of accreditation, licensing, regulatory and contractual needs of programs in accordance with the agency's mission and values.
- Ability to identify problems and conduct root cause analysis of programmatic operational needs.
- Shows initiative in identifying areas of needed improvement, problem solving and implementing innovative solutions.
- Strong computer and data management skills.
- Excellent written and oral communication skills.
- Must have and maintain a valid driver's license, and have the ability to reach various agency locations regularly. Must maintain automobile insurance coverage if driving a personal vehicle

**Benefits**:
At the Center for Family Services our employees are our greatest resource and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.*
- Excellent paid time off (PTO) program, including vacation, sick, personal, and holiday
- 401k Plan
- Medical insurance plan options
- Dental & Vision Insurance
- Prescription Insurance
- Life Insurance
- Flexible Spending Accounts
- Health & Wellness Activities
- Ongoing Training & Professional Development Opportunities
- Opportunity for advancement

**Disclaimer **Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer off

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