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Case Manager

3 months ago

Alexandria, United States Catholic Charities Diocese of Arlington Full time

Catholic Charities seeks to implement the Church's mission of social justice in the Diocese of Arlington in ways that strengthen individuals, families, and communities. In addition to a purpose-based work environment, Catholic Charities offers a generous benefit package including medical plans, generous holiday leave, paid Family Medical Leave*, flexible work options, career development, Diocesan tuition reimbursement*, retirement plans and much more.

Case Manager - Employment Specialist 1
**Ministry**: Newcomers - MRS
**Primary Office**: Alexandria
**Hours per Week**: 40
Starting Hourly Rate $24.14
**Telework Available**: Hybrid 1 day after 90 days of training

**Position Description**:
The Employment Specialist of Catholic Charities Diocese of the Arlington (CCDA), Migration and Refugee Services (MRS), assists and prepares both refugees and asylees to become self-sufficient through employment in the shortest time possible under the Refugee Social Services Employment Program (RSSEP). He or she is responsible to fulfill all contractual requirements of a state-funded grant and meet outcome goals.

**Position Responsibilities**:

- Empowers refugees and other qualified immigrants to achieve earliest possible economic independence and integration into their new communities.
- Connects refugees with job opportunities and provides case management for needed support to address and remove barriers to self-sufficiency. Barriers may include limited English proficiency, lack of marketable skills and U.S. work experience, physical, mental health, or social adjustment issues, employment authorization documentation, transportation, and childcare.
- Conducts intake, assessment, and program orientation for clients; develops individual employment plans for eligible clients.
- Enrolls job seekers into ESL classes and assists with accessing vocational and professional short-term trainings to increase employability.
- Maintains positive relationships with clients, employers and training providers and helps to develop new employer and training provider partnerships.
- Educates refugees about the resources available within their community and makes appropriate referrals as needed including benefits through the VA Department of Social Services and case management
- Educates clients and employers about legal documentation required for work; provides referrals to clients for adjustment of status, and naturalization.
- Maintains all required eligibility documentation for clients, performs accurate inputs and updates of client data into agency databases and documents services in case notes.
- Provides all services within the required timelines and monitors clients’ progress. Documents clients’ employer, job title, hourly wage, benefits offered, and addresses any adjustment issues.
- Follows all policies and procedures including and not limited to: discipline policy, operations policy, drug-free workplace policy, personnel policy, confidentiality policy, pandemic emergency protocols, difficult case protocols, and other policies outlined in the staff handbook.

**Qualifications & Skills**:

- Excellent oral and written communication skills in English.
- Bilingual in English and one other language spoken by clients required: Ukrainian, Dari, Pashtu, Arabic, Amharic
- Must be sensitive to the service population’s culture and must have the ability to communicate in a culturally competent manner.
- Should be detail orientated and able to multitask.
- Must be proactive and create a cooperative and positive relationship with clients and US Ties
- Must be able to assist clients to solve difficult problems under pressure.
- Must be able to consistently work towards self-sufficiency with all clients and reflect the mission and the goals of Catholic Charities with mínimal day-to-day supervision.
- Attend regular supervision meetings, case consultations, and assist with the development of crisis mitigation strategies.
- Able to keep informed of the social services policies and practices in all counties and localities where clients are resettling.
- Flexible to work irregular hours.
- Proficient in Microsoft Word and Office products.

**Education and Experience**:

- Bachelor’s degree required.
- Two (2) years of previous direct work experience in a culturally diverse environment. (Preferably refugee resettlement).
- Strong presentation and interpersonal communication skills.
- Microsoft, Excel, and PowerPoint skills.
- Must have a valid U.S. driver's license, 3 years of U.S. driving experience and have a good driving record. Willing to drive clients in agency vehicles

**Physical Demands**:
Sitting for periods of time and some light lifting up to 25 lbs.

**BENEFITS**: Vacation, Sick, Paid FML*, 16 paid holidays in 2024, Medical, Dental, Vision, Pension, Employee Assistance Program, Diocesan School Tuition Reimbursement K-12. Closed between Christmas and New Years.*