Seasonal Events Representative

Seasonal Events Representative (Evenings/Overnight shifts)

Filoli is a 654-acre historic site of the National Trust for Historic Preservation, located on the San Francisco Bay Peninsula near Woodside, CA, and one of the finest remaining country estates of the early 20th century. As a team member here, you will be able to connect rich history with a vibrant future through beauty, nature and shared stories. You have the opportunity to preserve, build upon and share the wonder of this place.

In our daily interaction with guests, we envision a time when all people honor nature, value unique experiences and appreciate beauty in everyday life. In this position, you have the opportunity to engage in the 2024 - 2028 Strategic Plan, centered on connecting to our community, and support the launch of a site plan and capital campaign designed to provide Filoli guests greater access to nature. Filoli's culture is rooted in integrity and we are accountable for our work, actions, and impact on our visitors, community, and environment. Through our values, Filoli Team members are committed to being Inclusive, Welcoming, Innovative, Collaborative, and committed Stewards using sustainable practices for the future.

SUMMARY

The Seasonal Events Representative (Evening/Overnight Shifts) provides support during private and public events. They oversee event set-ups and break-downs, and act as an official Filoli Representative during the event and provide exemplary customer service. This position primarily focuses on event break-downs, supervision of caterers and vendors and ensuring that Filoli is returned to original condition at the conclusion of events. This position may include assisting in Visitor Services and hospitality service including bartending and other frontline duties as needed. The role will include communicating with multiple departments.

This is a seasonal position (0-40 hours per week, flexibly scheduled) that will require evenings and late nights (i.e. shifts between 5:00pm - 5:00am) and weekends. The hourly rate for this position is $26.00 per hour. Typically, the Representative will work 0-16 hours per week but the schedule will change to meet the needs of the organization. Notice of schedule will be provided at least 2 weeks in advance. Flexibility is important in the case of an unexpected demand.

**ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE**:
Events
- Welcome and greet clients throughout entire event;
- Act as Filoli's representative during the event with regard to client satisfaction and customer service;
- Monitor guest departure until end of the event;
- Remain until break down and clean-up are completed (or until shift end, which would be previously specified if earlier than event load out), direct caterers and vendors to be sure that Filoli is returned to original condition and perform walk through and final check;
- Directly support the staging for events and assist Director and Manager with “day of” details, including coordination of set-up, traffic, timeline, food service, decorations, and clean up;
- Assist in client contact while acting as the official on-site staff liaison with regard to event knowledge during the event and understands event logistics and planning;
- Monitor events (before, during and after) to ensure that all procedures are being followed correctly and that all guidelines relating to the protection and security of the art are observed;
- Assist Filoli's on-site operations personnel (i.e. Visitor Experience staff, facilities, janitorial, etc.) in moving museum equipment (i.e. stanchions, kiosks, signage etc.);
Bartender
- Must be legally able to sell and serve alcohol at a beverage bar;
- Directly manage day-of setup, inventory, and public-facing bar duties;
- Duties include stocking bar supplies, setting up the bar to the Filoli Food & Beverage (F&B) Coordinator's presentation standards, selling alcoholic beverages and nonalcoholic beverages to the public;
- Effectively work with diverse personalities and skills of staff, volunteers and guests;
- Maintain a fun, safe atmosphere for guests;
- If needed, assist in the mediation of conflicts among guests, clients, vendors, Filoli staff, and emergency personnel by providing clarification and reiteration of Filoli's policies and procedures;
- Physically pull and distribute alcohol and other F&B supplies for public sales;
- Count daily and monthly inventory of supplies and alcohol;
General**Follow internal communications and support for the event**:

- Coordinate with Director and Manager and appropriate staff,
- Maintain proactive communications with staff during and following events;
- Perform administrative tasks as needed by the Director and Manager;
- Ability to provide the highest quality service to all customers in every interaction;
- Uphold all Filoli's policies, procedures, guidelines and standards;
- Work at Filoli events as needed (i.e. Holidays, weekend and evening programming);
- Maintain flexibility and perf