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E-commerce Associate
3 months ago
Essential Job Functions:
- Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
- In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
- Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
- In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
- E-Commerce team including Online Grocery Pick
- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
- Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
- Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
- Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
- Read and follow directions given in the note section
- Ensure quality and freshness of all items chosen
- Communicate with customers via a portable phone and respond to calls in a professional and timely manner
- Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
- Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
- Process the orders through the point of sale (POS) system
- Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
- Maintain organization and cleanliness of staging areas and equipment
- Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
- Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
- Perform required opening and closing procedures
- Learn and adapt to new and improved processes
- Assist in training new e-Commerce team members
- Meet/exceed productivity standards
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum Position Qualifications:
- Ability to work without supervision
- Ability to read shelf tags
- Basic math skills (i.e., counting, addition, and subtraction)
- Excellent oral/written communication skills
Pay: From $14.60 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Weekends as needed
**Experience**:
- Warehouse experience: 1 year (preferred)
- Customer service: 1 year (preferred)
- Basic math: 1 year (preferred)
- Warehouse supervisor experience: 1 year (preferred)
- Warehouse management: 1 year (preferred)
Work Location: In person
