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Retail Associate

4 months ago

Randolph, United States Irving Oil Full time

**This position is located in South Royalton, VT**

As a Retail Associate you will greet customers, deliver exceptional service with courtesy, and handle inquiries. Your goal will be to provide exceptional service and customer experiences. Your success looks like supporting team members and customers during every interaction.

**What We Offer**:  
- **Competitive Compensation** - Including a company matched 401k and a Sign-On Bonus 
- **Paid Vacation**:

- **Wellness Support** - With 24/7 access to our Employee & Family Assistance Program

**Your Responsibilities**:  
- Promote, work, and act in a manner consistent with the brand and “The Irving” customer experience standards.
- Greet customers, including answering phones, provide clients with the highest level of customer service that is uniquely Irving demonstrated through a courteous demeanor, and outstand service.
- Scan products, receive and process all payment transactions according to standard procedures and helping customers use processing equipment.
- Handle customer inquiries or complaints in line with policies and procedures.
- Keep track of all cash/ credit transactions, count cash intake and perform audits (daily, weekly, and monthly) ensuring cash/ credit intake equals receipts.
- Assist in keeping the maintenance of the store and stocking shelves as needed.

**Your Skills**:  
- Basic math skills
- Attention to detail
- Customer service

**Your Experience**:  
- 2 years in a customer service role
- G.E.D or equivalent
- Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility._
- In a world increasingly engaged in taking action on global issues of climate change, social justice and good corporate governance, our organization has an important role to play. We are committed to being part of the solution, in providing the safe and reliable energy that people need, while taking concrete steps to evolve our business for the future - for our people, our customers and our communities, today and tomorrow. _
- Please take a look at our Sustainability Report to learn more about our commitment to our communities, and our planet._

Work Location: In person