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Clerk Ii

4 months ago

North Chicago, United States Lake County Illinois Full time

Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center have been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members, who can help make a difference in our agency, and most importantly, in our community.

**Summary**
Under direct supervision performs work of moderate difficulty in a variety of duties relating to patient representation. Work may involve direct patient contact and is performed in accordance with prescribed methods, techniques, and procedures. Performs associated clerical support to include telephone contact, inventory control, and record keeping.

**Scheduled Hours**:

- full-time opportunities available

**Essential Functions**
- Greets clients both upon entrance and departure from the clinic.
- Directs clients with appointments to the correct clinical intake area.
- Provides new clients without appointments with an explanation of the general intake process.
- Able to explain the income verification process to new clients
- Assists clients with making appointments and enters data into the computer system.
- Directs clients in the process of making payments.
- Handles client inquiries, and assists in making appropriate referrals or appointments to specific Lake County Health Department and Community Health Center (LCHD/CHC) programs or other agencies.
- Assists with the filing and pulling of patient records for clinics.
- Assists in maintaining the general neatness and orderliness of the waiting room.
- Participates in Quality Improvement activities on an ongoing basis, with particular emphasis placed on customer satisfaction survey completion.
- Performs job duties in a manner to maximize clinic efficiency and productivity.
- Participates in staff meetings, in-service training, and seminars, as appropriate.
- Provide direct clerical care to ensure patients receive timely and appropriate service.
- Develops and maintains a basic knowledge of services available at the LCHD/CHC.
- Develops and maintains a basic awareness of the Chronic Care Model Processes to reduce health disparities within our communities.
- Develops and maintains a working knowledge of individual Emergency Preparedness roles.
- Demonstrates adherence to National Patient Safety Goals.
- Participates in quality improvement activities to assess, monitor, and improve program services.
- Participates in mandatory in-services and drills, attends staff meetings, and other training, including age-specific educational training offered regularly for professional development.
- Reports all unusual occurrences that may involve the safety and well-being of the clients, patients, and co-workers directly to the supervisor and/or Safety Officer.
- Performs other duties as assigned.

**Knowledge Skills Abilities and Education Required**
- Requires High School Diploma or GED.

**Job Types**: Full-time, Part-time

Pay: From $16.34 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance

Schedule:

- Monday to Friday
- Rotating weekends

Work Location: In person