Patient Accounts Manager
1 month ago
Shift
Days, Salaried
Scheduled Weekly Hours
40
POSITION PURPOSE:
Oversees the daily operations and strategy of CGH Medical Center’s business office functions, including ensuring timely and accurate completion of billing, collections, cash posting and customer service. Includes but is not limited to the planning, implementation, coordination, analysis, and performance improvement of all patient accounting activities. Represents CGH Medical Center in a positive professional manner, educating the physician, staff, and community on various issues pertaining to financial management. Ensures that necessary tasks are performed to meet department goals.
ESSENTIAL FUNCTIONS:
- Oversees the timely completion of all essential business office functions, including billing, collections, cash posting, and accounts receivable management; investigates and addresses inefficiencies.- Coordinates with leaders of other departments, such as medical records, coding, CDI, patient access and clinical staff to ensure timely and accurate billing and collections.- Directs and coordinates the activities of the hospital patient accounting staff to facilitate a team atmosphere and efficient operations. Motivates staff to meet department goals.- Responsible for evaluating, providing counseling and discipline to, and hiring/firing decisions for hospital patient accounting staff.- Reports and analyzes relevant statistical data to reflect the activities of the department and staff. Monitors and trends inter-departmental issues and rejections from third party payers to deter repetitive errors and to ensure timely reimbursement. Communicates all billing, accounts receivable and staffing issues and resolutions to the Director.- Plans and implements staff development activities for the department, including education on Medicare and Public Aid regulations, coding issues and changes affecting compliance and reimbursement.- Develops and maintains relationships with outsourcing vendors, attorneys involved in patient litigation, collection agencies, all revenue-generating departments, third party payers, attorneys, and patients.- Maintains expertise in the financial management system and the electronic billing software.- Resolves operational issues in a manner so that problems are not recurring. Adjusts to changing environment to keep operations running smoothly. Implements systems and processes to ensure that operations are accurate and thorough and closes the loop on feedback received to foster good communication with others.- Responsible for competency evaluation process.
SPECIALIZED KNOW-HOW & REQUIREMENTS:
- Bachelor’s degree in accounting, finance or administration required.- Two years progressively responsible experience in hospital or clinic patient accounting department strong preferred.- Extensive knowledge of reimbursement systems; federal, state and payer-specific regulations and policies pertaining to hospital and physician documentation, coding and billing strongly preferred.- AAHAM Certified Revenue Cycle Executive certification preferred.Thank you for your interest in a career at CGH Medical Center.
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