Child Support Supervisor

1 month ago

Appleton, United States Outagamie County Full time

CORE VALUES

Invested in Serving
- Devoted to positively impacting our communities_

Better Together
- Inspire unity by promoting collaboration, trust and respect_

Create Progress
- Encourage growth through innovation to advance and succeed_

Support Through Compassion
- Prioritize one another through communication, inclusion and transparency to bolster our community_

**Position Purpose**:
Outagamie County is seeking our next Child Support Supervisor in the Department of Health and Human Services Do you have a minimum bachelor's degree in sociology, social work, law, business, public administration, or a related field? Do you have previous experience working in a Child Support agency with 3-5 years of Supervisor experience?

As the Child Support Supervisor, you will not only lead a team of approximately 7-8 individuals but also have the chance to enhance your skills through training with the Division Manager and other experienced Child Support Supervisors. This role is a stepping stone to further professional growth and development.

As the Human Services Supervisor-Child Support, reporting to the Division Manager - Economic Support/Child Support, you will be responsible for overseeing the day-to-day activities of your assigned staff. You will play a crucial role in administering and amending policies, procedures, and workflows to ensure compliance with state and federal rules, regulations, and mandates that govern the Child Support Program. Additionally, you will be a key member of the Child Support leadership team, contributing to the delivery of exemplary customer service.

**Hours**:Main core hours are Monday - Friday, 8 am - 4:30 pm
**Location**:320 S. Walnut St. in Appleton, WI
**Remote Work**: There is a possibility of some remote work after successful completion of necessary training.

**Key Responsibilities**:
The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Leads, motivates, mentors, evaluates and manages the child support team to drive high
performance, good morale and cooperative work relationships.
- Recruits and trains personnel and ensures new hires are connected to the team.
- Navigates child support specific computer programs and other county, state and related
software necessary to initiate, review, document and monitor Child Support case activity.
- Coordinates activities with various County, State and Federal agencies and other Countries,
by following the Uniform Interstate Family Support Act (UIFSA) and the Hague Convention
guidelines to effectively enforce child support orders.
- Liaison between the Child Support Agency, other county departments, divisions, and the public.
- Monitors expenses and revenues to assist in budget preparation.
- Provides case consultation and policy interpretation, develops forms and procedures to help
streamline workload and meet program requirements.
- Maintains a high level of customer service including daily oversight of the Child Support Call
Center.
- Collects, analyzes, and presents data in a clear and concise manner.
- Maintains confidentiality of sensitive and/or personal information. Establishes and upholds
minimum protection standards to safeguard Federal Tax Information (FTI) from unauthorized
disclosure.

**Education/Certifications/Experience Requirements**:

- Bachelor’s degree in Sociology, Social Work, Law, Business or Public Administration, or related field.
- Minimum of three years of experience in a child support agency.
- Three to five years supervisory and public relations experience.
- Or any combination of education and experience that provides equivalent knowledge, skills and abilities.

**Required or Preferred Skills**:

- Ability to exercise sound judgement and make decisions in accordance to policy.
- Knowledge of management and supervisory principles and practices.
- Ability to supervise, assign, and review the work of others in a timely manner.
- Ability to analyze work problems and empower staff to solve them.
- Ability to make recommendations regarding the selection, discipline, and discharge of employees.
- Ability to demonstrate strong term leadership skills, exemplary customer service abilities, effective communication skills and excellent organizational skills including time management, and prioritization of multiple demands.
- Ability to add, subtract, multiply, divide, and calculate decimals and percentages.
- Ability to communicate effectively with Human Services and other County personnel, State Child Support and other personnel, law enforcement personnel, media representatives, sales representatives, MIS and agency personnel, clients and others verbally and in writing.
- Ability to prepare a variety of documents including letters and other correspondence, case reviews, reports, and performance evaluations.
- Ability to operate a variety of office equipment including personal computer, typewriter, calc

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