Customer Service Representative

2 weeks ago


Lorton, United States imprintID Full time

Responsibilities:

- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns
- Make outbound calls to follow up with customers and provide additional information or support
- Communicate effectively in English and Spanish to assist bilingual customers
- Utilize phone etiquette to ensure professional and courteous interactions with customers
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to maximize sales opportunities

**Skills**:

- Strong customer service skills with the ability to communicate effectively and empathetically
- Proficiency in English and Spanish, both written and verbal, to assist bilingual customers
- Experience in outbound calling and sales is a plus
- Ability to analyze customer needs and provide appropriate solutions
- Excellent phone etiquette and interpersonal skills

We are looking for a dedicated Customer Service Representative who is passionate about providing exceptional service to our customers. As a Customer Service Representative, you will be responsible for answering incoming calls, assisting customers with their inquiries, and providing support. You will also have the opportunity to make outbound calls to follow up with customers and upsell products or services.

To succeed in this role, you should have strong communication skills in both English and Spanish, as well as the ability to analyze customer needs and recommend appropriate solutions. Experience in outbound calling, sales, and multilingual abilities are highly valued.

If you are a motivated individual with excellent customer service skills and the ability to communicate effectively in English and Spanish, we would love to hear from you. Join our team as a Customer Service Representative and be part of a company that values its employees' contributions.

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off

Experience level:

- 2 years

Shift:

- Morning shift

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person
- Office

Work Location: In person



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