Housekeeping Supervisor

2 weeks ago

Chicago, United States Hotel EMC2 Full time

**JOB DESCRIPTION**:Summary**:
SMASHotels is seeking a passionate, service-focused Housekeeping Supervisor for its' one-of-a-kind luxury, lifestyle hotel that celebrates a creative class of consumers seeking artistically curated travel, dining and hospitality experiences.

Hotel EMC2 is a unique property located in the heart of Chicago's Magnificent Mile, and is a member of Marriott's elite luxury Autograph Collection Hotel.

**RESPONSIBILITIES**:
**Duties and Responsibilities**: Responsible for assisting the Housekeeping leadership team in overseeing the proper and smooth operation of the Housekeeping Department. The Housekeeper Supervisor will monitor all aspects of employee activity to ensure the highest quality in cleanliness and service throughout the guest rooms and corridors.RESPONSIBILITIES:

- Represent the hotel in a positive manner at all times.
- Inspect rooms to verify all rooms for vacant ready or occupied clean status.
- Report repairs and maintenance issues to Engineering Department.
- Prepare show rooms and VIP rooms.
- Process, inventory and update loss and found items.
- Assist in processing AM and PM room status reports.
- Maintain clean and orderly linen rooms and storage areas.
- Deliver supplies and keys to room attendants, when needed.
- Handle Guest concerns and react quickly, logging and notifying the proper

areas and management teams.* Maintain a high degree of morale while insuring that all house rules and
regulations are fully enforced.* Perform any other reasonable duties as required by the Management from
**time to time.QUALIFICATIONS**:

- At least three years' similar experience in a luxury property preferred.
- Ability to work with management on special projects.
- Able to speak Spanish fluently.
- Must be able to lift a minimum of 50 lbs.
- Perform tasks requiring bending, stooping, kneeling and/or walking with or

without reasonable accommodation.* Must be able to communicate via radio and phone as needed.
- Communicate in the primary language of the hotel.
- Able to work: Holidays, weekends and any day/shift.

**ABOUT THE COMPANY**:
A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.

Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.

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