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Crisis Phone Counselor

4 months ago

Easton, United States Affiliated Sante Group Full time

**Do you have crisis hotline experience?**

**Come join our compassionate and experienced Eastern Shore Crisis Response Team**

**Competitive salary, starting at $18 per hour**

**Schedule: Full-time Monday
- Friday, 11AM-7PM, every other weekend** (**NOT REMOTE)

**Who we are**:
Santé is a dynamic leader in community-based behavioral health services. We offer rapid response and compassionate care to individuals or groups through comprehensive mental health services. We have a passion for providing empathetic, and potentially lifesaving, care to help individuals heal, recover, and thrive.

Santé is seeking a **Full-Time Phone Counselor (in office) **to join our team in Easton, Maryland. As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities by evaluating needs, assessing risks, providing goal-directed counseling and crisis planning, and supporting clients through the crisis response system (CRS) process until discharge.

**What you’ll do**:

- Conduct lethality assessments and dispatch appropriate resources (Police, EMS and/or agency’s mobile crisis team when needed)
- Communicate with clients through live chat, and making follow up calls to substance abuse clients.
- Deescalate clients in crisis over the phone and complete environmental risk and safety assessments
- Develop appropriate and realistic crisis plans, to include follow up tasks depending on nature and severity of client symptoms
- Complete documentation in an accurate and thorough manner
- Educate individuals about mental health, substance abuse, and available community resources, including the agency’s services
- Abide by all federal, state, and local laws and regulations related to confidentiality and protected health information

**What You’ll Get**:

- Salary: starting at $18 per hour
- Opportunities for career growth, training and professional development.
- Smart, passionate, and engaged coworkers.

**What we Require**:

- Bachelor’s Degree in Counseling, Social Work, or related field of study or at least five (5) years of crisis experience

We believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.

The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusivity. To achieve this success, it is essential that all members of our organization feel secure, welcomed, and respected. All members of our organization have a responsibility to uphold these values.

**Disclaimers**:
Santé Group Companies aspires to create an organization that places value on collaboration, innovation, creativity, and inclusivity. To achieve this success, it is essential that all members of our organization feel secure, welcomed, and respected. All members of our organization have a responsibility to uphold these values.