Contact Center Representative

1 week ago

West Covina, United States Success Education Colleges Full time

Success Education Colleges (SEC) is a family of institutions comprised of North-West College, Glendale Career College, and Nevada Career Institute. SEC is a leader in allied health education and has been offering quality and affordable health care training programs for over 55 years.

A Contact Specialist assists Admissions in making telephone calls and setting appointments. Responsible for responding to all SEC Internet and website inquiries. The reps will rotate so that each specialist will have a late day starting at 10am-7pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain compliance with federal and state regulations.
- Adhere to company Admissions Code of Ethics, Policies, and Procedures.
- Communicate effectively when working with prospective and future students.
- Provide highest level of customer service to prospective students.
- Respond to all Internet and website Inquiries.
- Assist High School department in calling High school inquiries.
- Conduct continual follow-up on all inquiries (phone, mail, internet).
- Screen potential applicants by phone and set up campus interviews.
- Input all activity into database management system in a timely and accurate manner.
- Submit required reports and projects in a timely manner.
- Take part in campus, departmental, and company events.
- Actively participate in training development as needed.
- Represent the campus accurately and uphold company values.
- Must be flexible to work some evenings and Saturdays.
- Perform other duties as assigned.

QUALIFICATIONS

KNOWLEDGE AND SKILLS
- Must stay current on program offerings.
- Demonstrated skills in facilitating and modeling excellent customer service.
- Ability to interact constructively with colleagues and supervisor.
- Must maintain professionalism over the phone and in writing.
- Must speak well, and be clearly understood via telephone.
- Strong organizational skills.
- Capacity to work in a fast-paced environment and be self-reliant.
- Ability to focus on specific, quantifiable goals for achievement.

EDUCATION AND EXPERIENCE
- High School diploma or equivalent required.
- Previous telemarketing or customer service experience preferred.

**Job Type**: Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 38 per week

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Physical setting:

- Call center
- Office

Schedule:

- Afternoon shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekdays

**Experience**:

- Call center: 1 year (preferred)

Ability to Relocate:

- West Covina, CA 91790: Relocate before starting work (required)

Work Location: In person

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