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Contact Specialist
3 months ago
Our mission of is to prepare students in short term programs for employment. This is accomplished by a professional faculty, as well as a qualified administration and support staff. Facilities are well equipped, nicely decorated and the atmosphere is vibrant, friendly and warm.
The quality of education is the highest priority at North-West College. Students are accepted on their ability to benefit without regard for race, color or creed.
***:
Under general supervision assists Admissions in making telephone calls and setting appointments. Responsible for calling all SEC Internet and website inquiries. This is a 36-hour work week, Mondays through Fridays.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
- Work compliantly within federal and state regulations
- Adhere to company Admissions Code of Ethics, policies and procedures
- Communicate effectively when working with prospective and future students while avoiding
Misrepresentation at all times.
- Provide highest level of customer service to prospective students.
- Call all Internet and website Inquiries.
- Assist with inquiries for Health care programs.
- Conduct continual follow-up on all inquiries (phone, mail, internet).
- Screen potential applicants by phone and set up campus interviews.
- Input all activity into database management system in a timely and accurate manner
- Submit required reports and projects in a timely manner
- Take part in campus, departmental, and company events
- Actively participate in training development as needed both in a group and individually
- Represent the campus accurately and uphold company values.
- Must be flexible to work a couple of evenings.
- Maintain and organize inquiries.
- Perform other duties as assigned.
**KNOWLEDGE AND SKILLS**:
Possess knowledgeable of and stays current on program offerings.
Demonstrated skills in facilitating and modeling a strong customer service orientation. Ability to interact constructively with colleagues and supervisor.
Ability to project a professional image in over the phone and in writing.
Possess quality voice skills, speak well, and be clearly understood via telephone..
Strong organizational skills.
Capacity to work in a fast-paced environment and be a self-starter.
Ability to focus on specific quantifiable goals for achievement.
**EDUCATION AND EXPERIENCE**
High School diploma or equivalent required.
2 to 3 years of previous telemarketing or customer service experience required.
High volume of inbound and outbound calls.
