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Ibm Learning Sales Operations Specialist

1 month ago

Austin, United States IBM Full time

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Introduction:
The IBM Learning Sales Operations Specialist is responsible for driving sales effectiveness through the development, maintenance and optimization of key sales operations processes. This role requires an individual with strong sales operations and analytical skills who works collaboratively with the sales team and IBM finance to create and implement strategies that will maximize revenue opportunities.

Sales Operations Specialist

**Responsibilities**:
As a sales operations specialist, you will play a crucial role in optimizing and streamlining sales processes and systems to improve efficiency, productivity, and revenue growth. Your responsibilities will include:

- Managing and maintaining CRM systems, ensuring data accuracy and providing insights for sales analysis.
- Developing and implementing sales strategies, in collaboration with client learning leadership and the go to market team.
- Analyze sales data to identify trends and opportunities and create reports to track progress and performance
- Creating reports and dashboards to track sales performance metrics, such as pipeline health, win rates, renewals and deal sizes.
- Optimizing sales workflows and tools, like quote generation, hiring, and onboarding processes.
- Collaborating with marketing, advocacy and demand gen teams to align messaging, content, and campaigns with sales efforts.
- Providing analytical support to sales leadership, helping them make informed decisions based on data-driven insights.
- Identifying and addressing bottlenecks and inefficiencies in the sales cycle, proposing solutions and improvements.
- Staying up to date with industry trends and best practices in sales operations to maintain a competitive edge.
- Conduct regular sales cadence calls to track sales forecast, actuals and other KPIs.
- Collaborate with the client learning team to understand their operational needs and help achieve their goals
- Create and manage sales documentation, including sales plans, SOPs and job aids
- Provide training and support to sales personnel on operations processes

Required Technical and Professional Expertise
- Strong experience in sales operations, operations management, business development preferred
- Proficient in CRM software, sales analytics tools, and Microsoft Office Suite
- Excellent interpersonal and communication skills
- Strong analytical and problem-solving skills
- Able to work independently and as a part of a team
- Able to multitask and prioritize projects
- Able to work under pressure and meet deadlines
- Proficient in using technology/dashboards to monitor, track and analyze signings, pipeline, sales and learning delivery projects

Preferred Technical and Professional Expertise
- Bachelor’s degree in Business Administration, or related field
- Familiarity with IBM Learning Offerings
- Familiarity with IBM Sales related tools:
the IBM Sales Cloud

the SQO

Clarizen
- Familiarity with IBM's Products and Services: Prior experience working with any of IBM's products and services
- Familiarity with IBM accounting and finance

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly

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