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Customer Service Representative
3 months ago
FASTSIGNS #161301 is hiring for a Customer Service Representative to join our team
Benefits/Perks:
- Competitive Pay
- Paid Vacation and Holidays
- Performance Bonus Ongoing Training Opportunities
A Successful FASTSIGNS Customer Service Representative Will:
- Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
- Prepare and send out estimates/invoices, implement work orders and ensure timely delivery of finished orders
- Make sure invoices are sent and payments are made in a timely fashion
- Contact potential customers and follow-up on at least 5 estimates and invoices a day
- Notify customers when orders are built and close out orders that have been picked up or delivered
- Help schedule installations
- Assist with exterior signage permitting process
- Reconcile accounts at the end of the business day
- Make sure lobby and front counter is clean and organized
- Communicate with Design and Production as needed
- Receive and open all UPS and Fedex shipments
- Back-up and assist in production during downtime and as needed
- Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Build long-lasting relationships by turning prospects into long term clients.
Ideal Qualifications for FASTSIGNS Inside Sales Representative:
- 2-3 years of retail or counter sales experience preferred
- High school diploma or equivalent
- Outgoing, responsive, eager to learn and has the ability to build relationships
- Great listening and organization skills
- Ability to sit for long periods (4 hours or more)
- Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work