Agent Du Service Clientèle

1 month ago

Chicago, United States Air Canada Full time

**Description**

**Emplacement**:Chicago, IL, États-Unis (Sur place)
**Salaire de départ**: $19.92/heure
**Service**: Fret
**Catégorie**: Syndiqué (IBT)

**Faire partie d'Air Canada, c'est faire partie d'un symbole canadien emblématique. Est-ce qu'atteindre de nouveaux sommets, travailler en équipe et pouvoir apporter une contribution importante vous passionne? Laissez votre carrière prendre son envol en vous joignant à notre équipe diversifiée et dynamique à la fine pointe de l'aviation de passagers.**
- Traiter directement avec le public et les employés d'Air Canada, d'autres transporteurs et d'autres agences, en leur fournissant un service clientèle en matière de fret, selon les directives de la Société.
- Répondre aux demandes d'information provenant du public, d'autres transporteurs, d'agences et du personnel d'Air Canada.
- Recevoir, livrer et traiter le fret, le courrier et le matériel de la Société (COMAT).
- S'occuper de la manutention manuelle ou mécanique (p. ex. avec un chariot élévateur) du fret, du courrier et du COMAT.
- Effectuer le ramassage ou accuser réception des pièces de rechange provenant d'autres transporteurs et destinées aux appareils de la Société.
- Conduire des véhicules de l'entreprise.
- Calculer la tarification du fret, effectuer les réservations nécessaires pour les envois et fournir aux clients des renseignements pertinents, notamment en matière de formalités douanières.
- Manipuler et rendre compte de l'encaisse et des documents, conformément aux règles de la Société.
- Traiter l'information dans le système automatisé de suivi et de comptabilité du fret, en conformité avec les exigences de la Société.
- Accepter et traiter des envois de matières dangereuses ou réglementées, conformément aux règles de la Société et du gouvernement.
- En l'absence du chef de service et de l'agent principal - Service clientèle, prendre les décisions nécessaires pour assurer l'exploitation efficace de l'unité de travail et protéger les intérêts de l'entreprise, et mettre à exécution et consigner ces décisions.
- Le cas échéant, informer le personnel, verbalement ou par écrit, des changements apportés aux règles, méthodes et procédures.
- S'assurer de disposer des fournitures et du matériel nécessaires, en quantité suffisante.
- Recueillir et compiler des données statistiques.
- Faire enquête sur les envois avariés ou incomplets et, au besoin, remplir un constat d'anomalie.

**Qualifications**
- Tact, jugement et sens aigu de l'initiative
- Aptitude à s'exprimer de façon claire et aimable
- Capacité de travailler sous pression, avec une supervision mínimale
- Habileté, après la formation, à utiliser le système automatisé de suivi et de comptabilité du fret de la Société
- Souci de porter l'uniforme de l'entreprise de la manière prescrite, en respectant les normes de tenue établies
- Permis de conduire valide obligatoire
- Capacité à utiliser les véhicules et le matériel de la Société
- Capacité à rester debout ou assis pendant une longue période
- Capacité à soulever, sans aide, des charges allant jusqu'à 32 kg (70 lb)
- Maintien d'un dossier d'assiduité acceptable
- Passeport valide permettant de se déplacer au Canada à des fins de formation
- Le sceau des douanes est requis; il est assujetti à l'approbation du Service des douanes et de la protection des frontières des États-Unis ou d'un tiers équivalent.
- Autorisations de la Sûreté et du USCBP requises.

**Exigences Particulières**
- En service, porter OBLIGATOIREMENT des chaussures de protection, conformément aux règles de la Société.
- Porter des dispositifs de protection antibruit fournis par la Société dans les zones désignées comme ayant un niveau sonore élevé.

**Exigences Linguistiques**

**Diversité et inclusion**

Air Canada est résolument engagée en faveur de la diversité et de l'inclusion, et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés à la réussite de notre Société.

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