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Assistant Branch Manager

2 months ago

Houston, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

You are obsessed with helping our customers, taking care of our employees, have a strong commitment to diversity and inclusion by building relationships and delivering an extraordinary customer experience. You are passionate about people, helping to improve the lives of our customers through financial solutions, education, and advice.

As an Assistant Branch Manager in Branch Banking, you will work hand-in hand with the Branch Manager to oversee the general management of the branch. You will have responsibility for operations ensuring satisfactory audit ratings, managing critical operational metrics to minimize risks and losses, maintaining high standards for security and account opening activities, ensuring the entire branch staff is trained and follows policies and procedures, and operating within the guidelines of Chase's Code of Conduct.

**Job responsibilities**
- Directly supervises and coaches Associate Bankers to accurately handle paying and receiving transactions, delivers a great customer experience, and sends referrals to platform Bankers
- Schedules the operations staff based on customer traffic and branch hours and assists with transactions during peak volume periods
- Collaborates with the Branch Manager to improve branch performance, including Branch Profit & Loss, Service Scores, Product Value Credits (PVCs), and Sales Production/Volume
- Partners with the Branch Manager to regularly communicate branch performance and priorities with the branch team
- Supports the Branch Manager in hiring and staffing for all branch roles
- Assists with account opening and customer interactions during peak periods
- Oversees the entire branch staff in the absence of the Branch Manager

**Required qualifications, capabilities, and skills**
- 2+ years of experience in retail banking with 1+ year branch Associate Banker (Teller) experience
- 2+ years of management experience
- Extensive experience with customer contact and providing excellent customer service
- Strong working knowledge of branch operations with demonstrated proficiency in operations and transaction accuracy
- Strong probing, communication, analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer and employee issues
- Ability to work all branch hours, including Saturday, and some evenings
- High school degree, GED, or foreign equivalent

**Preferred qualifications, capabilities, and skills**
- College degree
- Demonstrated ability to perform and coach sales interactions
- Demonstrated leadership skills and regularly goes above and beyond to assist others

**Training requirement**
- Successful completion of the Assistant Branch Manager training program is a pre-requisite to be considered active in the Assistant Branch Manager role

**Dodd Frank and Safe Act**

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

**ABOUT US**
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age

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