Case Manager, Violence Prevention

3 weeks ago

Chicago, United States Breakthrough Full time

**Job Title**: Case Manager, Violence Prevention

**FLSA Code**: Exempt, Full time

**Reports to**: Associate Director of Violence Prevention

**Location**: HUB, 214 N. Homan Ave. Chicago, IL 60624

***
The Case Manager works with a caseload of participants, including reentry population, to assist them in their journey towards becoming a productive, active member of the community. The Case Manager will work with individuals who are active in the streets as identified by the outreach workers, will participate actively with Outreach team and have a demonstrated interest in taking action for change. Case management for our participants includes, but is not limited to, support related to employment and education, life skills training, crisis intervention, relationship training, advocacy and support with involvement with justice system, and assessment and referrals to needed resources. Services will be provided in individual, family, and group context. The incumbent accepts the responsibilities and fulfill the obligations as outlined in the position description.

**ESSENTIAL RESPONSIBILITIES / FUNCTIONS**
- Identifies and develops relationships with in risk individuals within target community
- Engages participants in interviews to assess needs and determine need for additional services and referrals
- Coordinates internal and external services being provided to participant; identifies and arranges resources
- Monitors cases by verifying participants' attendance; observing and evaluating activities and responses; advocating for needed services; identifying and connecting to additional resources; intervening in crises; and providing personal support
- Maintains participants' records by inputting case notes, assessments, and events daily in online data system
- Communicates participants' progress by engaging in weekly interdisciplinary meetings and evaluations, disseminating results and obstacles to team and family, and identifying program influences. Prepares participants' exit strategy by reviewing goals and individualized plans, coordinating discharge and post-discharge requirements, orienting and training family members, and providing resources
- Develops partnerships with resources that will strengthen supports for participants and holds partners accountable as needed
- Case Managers are mandated reporters and are expected to work at high level of team engagement
- Performs other duties, as requested or assigned.

**Demonstrated Values**
- Independently follows agency policy and procedures
- Complete any other related tasks and responsibilities as assigned and required
- Follows through with commitments including meeting established timelines
- Identifies and resolves difficult issues
- Works effectively with diverse staff, communities and population served

**Required Knowledge, Skills and Abilities**
- Ability to demonstrate strong interpersonal skills, professionalism, and problem solving ability.
- Demonstrated ability to provide support, empower, and manage individuals.
- Ability to develop and retain relationships with other service providers
- High level of interpersonal skills and conflict resolution skills and ability to communicate effectively both verbally and in written form
- Crisis intervention training or knowledge
- Knowledge of Chicago and communities with histories of violence
- Proficient in Microsoft Office Suite and comfortable using computer programs to track participant engagement
- Ability and commitment to maintain high level of confidentiality
- Ability to understand and follow safety/security practices and work in high pressure situations
- Must have the ability to use initiative, discretion and independent judgment in making decisions.
- Project a professional image to all internal and external customers ensuring correct grooming
- Ability to demonstrate initiative and follow through, and be comfortable working in a changing environment.
- Demonstrates willingness to consistently improve work performance through their relationship and guidance.
- Sound administrative skills including, including strong computer skills and a working knowledge of Microsoft Office
- Must possess an accurate and informed understanding of cultural and urban realities, especially as related to youth, families, poverty, and community development.
- Ability to develop strong relationships with diverse groups of citizens, who may have conflicting interests and opinions.

**QUALIFICATIONS**

**SUPERVISION**
Direction received from the Program Director. Does not supervise employees

**PHYSICAL REQUIREMENTS AND WORKING CONDITIONS**

**Work Environment**
The typical work environment is in an office in a multi-purpose facility. Noise will be moderate to high depending on activities within the multi-purpose facility.

**Physical Demands**
While performing the duties of this job, the employee is frequently required to walk and/or sit; use hands and fingers to feel objects, tools or controls, reach with hands and ar

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