Technology Services Specialist

2 weeks ago

Boston, United States Massachusetts College of Art and Design Full time

Category:
- Professional- Department:
- Information Technology- Locations:
- Boston, MA- Posted:
- May 22, 2024- Closes:
- Jun 24, 2024 - 11:59 PM EDT- Type:
- Full-time- Position ID:
- 176927**About MassArt**:
Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student. Located in Boston's hub of arts and culture along the Avenue of the Arts, MassArt enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.

MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

The Technology Services Specialist (TSS) assists in activities that support the MassArt Client Services team and MassArt's community of students, faculty, staff, artists, makers, educators and designers. The TSS regularly performs on-site and in-person technical support for hardware, software, peripherals, and other technology, and support for teleworking staff. The TSS provides tier 1 and 2 general technical support services, and acts as the Subject Matter Expert (SME) and provides tier 3 support for the for Apple technologies including desktop, laptop, mobile devices, macOS and iOS.

SALARY: $70,000 - $80,000 commensurate with experience
Position is governed by the APA collective bargaining agreement

**DUTIES AND RESPONSIBILITIES**
- Provides technical support for endpoints and devices running macOS/iOS, Windows and ChromeOS operating systems.
- Configures, deploys, maintains and repairs endpoints (laptops, desktops), mobile devices, printers, and peripherals.
- Provides recommendations for ways to improve operations, including optimizing processes and procedures, and technical improvements.
- Maintains and upgrades devices located in campus computer labs. Provides technology consulting services to students, faculty and staff, as needed.
- Provides excellent customer service to all members of the community to maintain and improve user satisfaction.
- Responsible for responding to, documenting, resolving and escalating service tickets in a timely and efficient manner, in the manner prescribed by Technology department policies, process and procedure.
- Provides backup support for the Service Desk as needed.
- Provides tier 2 and 3 level support for all endpoints supported by the college.
- Performs other related duties and responsibilities as required, or as determined by supervisor, or Deputy Chief Information Officer.

**Requirements**:
**REQUIRED MINIMUM QUALIFICATIONS**
- Minimum two (2) years configuring, deploying, supporting and managing macOS endpoints using JAMF
- JAMF 100 and 200 certification
- Bachelor's or Associate's Degree in Information Technology or directly related field or 3 years of full-time experience applicable to this position.
- Evaluating, testing, deploying and updating macOS endpoints
- Familiarity with Information technology Services Management (ITSM) and Information Technology Infrastructure Library (ITIL)
- Prior experience with service desk software.

**PREFERRED QUALIFICATIONS**
- Experience supporting macOS endpoints authenticating in a Microsoft AD environment
- JAMF 300 and 400 certification
- Apple certifications: Apple Certified Support Professional, Apple Certified IT Professional.
- Experience with Google Workspace, Active Directory, Office 365 and Adobe Creative Cloud.

**Additional Information**:
Please note MassArt does not provide the following:

- Employment-based visa sponsorship or non-student exchange visitor visa sponsorship.
- E-Verify.
- Reimbursement for travel.

Comprehensive Benefits:
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Please click here to view MassArt Benefits.

MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status

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