Front Office Receptionist/scheduler

4 weeks ago

Sarasota, United States Give Me A Smile Pediatric Dentistry Full time

**Position Title**: Pediatric Dental Office Front Office Receptionist

**Job Summary**:
The front office receptionist plays a vital role in ensuring the smooth operation of the pediatric dental office by managing administrative tasks, providing excellent customer service, and facilitating efficient patient flow.

**Responsibilities**:

- **Greet Patients**: Welcome patients and their families warmly as they arrive at the office. Create a friendly and inviting atmosphere to alleviate any anxieties, especially among children.
- **Appointment Scheduling**: Manage the appointment schedule efficiently. Schedule new appointments, reschedule cancellations, and follow up on missed appointments as necessary. Utilize dental office management software for scheduling and record-keeping.
- **Patient Registration**: Collect and update patient information accurately. Ensure all necessary forms are completed, including medical history and insurance details.
- **Insurance Verification and Billing**: Verify patient insurance coverage and process insurance claims. Provide explanations of benefits to patients and assist with billing inquiries.
- **Billing and Payment Processing**: Process payments for services rendered, collect copayments, and provide receipts. Coordinate with billing department as needed for more complex billing issues.
- **Maintain Patient Records**: Ensure patient records are updated and organized according to office protocols. Maintain confidentiality of patient information in compliance with HIPAA regulations.
- **Office Organization and Maintenance**: Keep the front desk area tidy and organized. Monitor and restock office supplies as needed. Coordinate with other staff members to ensure the cleanliness and functionality of the office space.
- **Assist with Patient Care**: Assist dental staff with tasks such as escorting patients to treatment rooms, seating patients, and providing support during procedures if necessary.
- **Communicate with Parents and Guardians**: Communicate effectively with parents or guardians regarding treatment plans, appointments, and follow-up care instructions.
- **Handle Emergencies**: Remain calm and composed in emergency situations. Follow established protocols for handling medical emergencies and contacting appropriate personnel.

**Qualifications**:

- High school diploma or equivalent.
- Previous experience in a dental or medical office setting preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficiency in computer skills, including dental office management software.
- Knowledge of dental terminology and procedures preferred.
- Ability to multitask and work efficiently in a fast-paced environment.
- Compassion and patience when interacting with children and their families.

**Working Conditions**:

- The position typically involves working in a dental office environment.
- May require standing or sitting for extended periods.
- Potential exposure to contagious illnesses and dental materials.
- May involve occasional evening or weekend hours depending on office hours and patient needs.

**Note**: This job description is intended to provide a general overview of the responsibilities and qualifications for the position of pediatric dental office front office receptionist. Specific duties and requirements may vary depending on the needs of the dental practice.

**Job Types**: Full-time, Part-time

Schedule:

- 8 hour shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Sarasota, FL 34240 (required)

Ability to Relocate:

- Sarasota, FL 34240: Relocate before starting work (required)

Work Location: In person

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