Service Coordinator

3 weeks ago

Houston, United States ABB Full time

**Service Coordinator - Marine Service**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Service Coordinator occupies an important position in the execution of service projects and activities related to Marine Propulsion Service in Process Automation Marine and Ports in Miramar, Florida. You will be coordinating and planning the provision of necessary resources, spare parts and logistics for on site service jobs, ensuring that the process is seamless, from quotation to invoicing and cash collection. In this role you will be responsible for efficiently managing all aspects of the service group activities to exceed the customers delivery expectations, to ensure that the company is represented professionally, ethically, with high code of conduct and to achieve the financial and commercial targets of the company.

**Your responsibilities**:

- Serve as the single point for customer during service jobs execution
- Coordinate, plan, schedule and oversee all service jobs with necessary resources, spare parts and logistics for site
- Manage customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensure the required quality is delivered and the health, safety and environmental issues are competently managed. Review the scope of the work and ensure that all parties fulfil their contractual obligations, particularly regarding claims and changes
- Manage the service order process in a timely manner from quotation to invoicing and cash collection
- Manage all required reporting and documentation. Ensure all necessary data has been registered in a timely manner in the system including service reports
- Cooperate and coordinate activities with other ABB units and teams to harmonize service activities and to maximize service sales at every opportunity. Ensure the transfer of service findings to the product or system local business units for improvement of their offerings
- Support customers with high level interface and close working relations, providing consultancy and advice to maintain the product in accordance with manufacturers instructions
- Act as company’s representative working to the company code of conduct, safety rules and in an ethical manner to expand business activities and strives to satisfy and exceed customers needs and expectations
- Oversee all aspects of commercial documentation and communication, with an understanding of financial and legal aspects of contracting with the customers and suppliers
- Review and evaluate shop and service reports, suggest and implement corrective actions where necessary

**Your background**:

- Bachelor's degree and minimum 2 years of experience with marine industry, electrical engineering or diesel engine experience or Associate degree and minimum 4 years of experience with marine industry, electrical engineering or diesel engine experience or High School Diploma or GED and minimum 8 years of experience with marine industry, electrical engineering or diesel engine experience
- Technical background with Engineering degree preferred
- Ability to negotiate, persuade and influence in relation with our customers and shipyards
- Excellent presentation design and delivery skills as well as ability to drive programs, manage service jobs and review technically complex service reports
- Experience with the cruise industry and or oil and gas offshore industry
- Minimum of 3 years experience in service business related to Marine Industry or Electrical Engineering
- Minimum of 3 years experience in SAP tracking service orders, purchase orders and working time

**Benefits**:

- Retirement plan
- Life insurance
- Disability insurance
- Wellbeing program
- Healthcare plan

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