Customer Service Representative

1 week ago


Marlborough, United States Apex Auto Center Full time

Here is the revised job description:
Job Title: Customer Service Representative

Company: Apex Auto Center - A Family Owned Business

Location: 69 River Street, Marlborough, MA

About Us:
Apex Auto Center is a leading autobody repair shop dedicated to providing exceptional service and quality repairs to our customers. We are seeking a friendly, organized, and customer-focused individual to join our team as a Customer Service Representative.

Job Summary:
As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and ensuring a positive experience. You will handle customer inquiries, schedule appointments, and communicate with technicians and management to ensure timely and efficient repairs.

**Responsibilities**:

- Schedule appointments and manage the service schedule
- Communicate with customers about repair status, estimates, and payment options
- Work closely with technicians and management to ensure timely and efficient repairs
- Handle customer complaints and concerns in a fair and courteous manner
- Maintain accurate records and documentation
- Stay up-to-date with industry knowledge and company policies

**Requirements**:

- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and conflict resolution skills

What We Offer:

- Competitive hourly wage
- Opportunities for advancement and professional growth
- Comprehensive training program
- Friendly and supportive work environment
- Discounts on autobody services

How to Apply:
Pay: $19.00 - $23.00 per hour

**Benefits**:

- On-the-job training
- Paid time off
- Referral program

Experience level:

- 1 year
- 2 years

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Marlborough, MA 01752 (preferred)

Work Location: In person



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