Director of Loss Prevention

1 week ago

Austin, United States White Lodging - JW Marriott Austin Full time

Summary:
**Responsibilities**:

- Oversees the Loss Prevention Department to ensure proper and effective response to all security related incidents
- Implement strategies which positively impact loss to the hotel
- Analyze major areas of shrink opportunity using current reporting and suggesting affordable, effective software programs to streamline this process
- Develop and oversee hotel loss prevention operations incorporating loss prevention reporting, detection and, conducting investigations in accordance with corporate policy
- Design, implementation, and control of loss prevention policies
- Work with upper management and managers in other departments to identify opportunities to lessen loss and protect hotel assets while enhancing customer safety and satisfaction
- Develop and implement training programs and initiatives for all levels of field personnel to combat loss prevention issues and promote safety in the hotel
- Partner with Upper Management, Human Resources, and hotel department Managers to conduct investigations and operational assessments in order to create action plans that address Safety and Loss Prevention
- Responsible for implementing new Loss Prevention Technologies: Intrusion/fire alarms, CCTV systems, locks
- Implement, train, and certify Hotel Management in the "Manager of Duty" (MOD) Process.
- Work as the Manager of Duty when assigned and required

Other Information

COMPETENCIES
- Judgement/Decision making skills
- Integrity
- Stress Management
- Independence
- Resourcefulness
- Adaptability
- Team Player
- Communication written/oral
- Energy
- Team Building

SKILLS
- Problem Solving & Decision Quality: Able to use logical and analytical methods to solve problems with effective solutions
- Relationship Management: Able to build constructive and effective relationships with a diverse group of different hotels’ department leaders
- Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team
- Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed expectations
- Possess strong organizational and time management skills
- Demonstrates strong listening, written, and oral communication skills

EDUCATION/EXPERIENCE
- Bachelor's Degree in business related field
- Previous experience in law enforcement
- Familiarity with progressive loss prevention and safety strategies
- Familiarity with the hospitality industry, in particular hotels
- Formalized interview/interrogation training
- Knowledge of OSHA policies.

WORKING CONDITIONS
- Ability to handle stressful situations involving hotel guests and associates
- Ability to be on your feet for 8 hours or long during a shift

Location Code: 2558

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