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Dispatcher - Customer Service Representative

3 months ago


Lancaster, United States Service 360 Group Full time

**WHY YOU SHOULD JOIN OUR DISPATCH - CUSTOMER SERVICE TEAM**

**ABOUT SERVICE 360 GROUP**

We are an experienced, full-service contractor that handles each job with professionalism and excellence. We do not compromise on service, when you reach out to us, you receive **quality, integrity, and dependability**. To remain one of the top service companies in the area, we stay dedicated to serving our residential and commercial clients' needs to the highest standard. No matter the project, our team works with timeliness, attention to detail, and service-minded attitudes to get the job done.

Working in a constantly evolving environment, we strive to provide our employees with an honest and helpful work environment, where we work individually and collectively to achieve goals. Our team operates on the core values of **Thoughtfulness, Respect, Integrity, Professionalism, and Loyalty** to maintain our number 1 spot and reputation within the community. As we continue to improve and rebrand we strive to hire like-minded individuals who can dedicate themselves to exceptional workmanship. In return, we provide a **positive workplace, great pay, and exceptional benefits.**

**ARE YOU A GOOD FIT?**

**YOUR LIFE AS A DISPATCHER - CUSTOMER SERVICE REPRESENTATIVE**

This position typically works in the office **Monday-Friday from 7 am - 4 pm**.

As a Dispatcher - Customer Service Representative, you are the glue that holds our company together You assist with incoming calls, handle customer service issues, and follow up by coordinating with the appropriate field manager. For each new client, you create customer files and enter their site and job information into Service Titan. You also schedule and manage all appointments for our service department as well as dispatch technicians to jobs. Additionally, you manage preventative maintenance contracts, type up quotes and estimates for customers, and coordinate the delivery of marketing materials.

After service appointments are completed, you follow up with customers to ensure their satisfaction. As needed, you issue vendor purchase orders for service department purchases. You also prepare customer invoices for final accounting review and submission to the client as well as process credit card payments.

**WHAT WE NEED FROM YOU**
- The ability to work remotely
- Ability to be assertive while remaining professional
- Dispatching / Scheduling experience in the service industry

Experience in Service Titan is beneficial but not required. If you enjoy preforming administrative office tasks and feel like the right fit for this dispatch / customer service job, we would be happy to have you as part of our team

Location: 19612