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Commercial Lines Insurance Account Manager
3 months ago
Benefits for the Insurance Customer Service Representative:
- Insurance offered
- Base salary plus a competitive commission structure
- Bonus incentive based on individual/agency performance
- Paid time off - personal time and holidays
- Training provided
Qualifications for the Insurance Customer Service Representative:
- Property & Casualty License is required
- Insurance experience is preferred
- Customer Service experience is preferred
- Strong phone contact handling skills and active listening
- Strong attention to detail
- Excellent analytical skills
- Works well in a fast paced environment
- Very strong interpersonal communication skills
Responsibilities for the Insurance Customer Service Representative:
- Effectively manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Take the extra mile to engage customers
- Reconcile and process money movement and transportation queries
- Process all transfers and audit requests
Pay: $60,000.00 - $85,000.00 per year
**Benefits**:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Supplemental pay types:
- Bonus opportunities
- Commission pay
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Commercial Insurance CSR: 2 years (required)
License/Certification:
- Property & Casualty License (required)
Ability to Commute:
- Humble, TX 77338 (required)
Work Location: In person
