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Overnight Bell Person

4 months ago

New York, United States Library Hotel Full time

We are seeking friendly and customer service oriented personalities for Full Time and Part Time roles as Bell Person. You will be required to work Overnight (11pm - 7am).

**SUMMARY DESCRIPTION**: The Bell Person welcomes our guests with a smile and a helping hand. The function of a Bell Person is to work closely with the Front Desk, Management and other hotel departments in providing guest assistance with luggage, transportation and other miscellaneous requests. Many times, the Bell Person is the first and last person a guest sees while staying at the hotel. The care, warmth, and attention that goes with this position is crucial to the success of our hotel.

ESSENTIAL DUTIES:

- To be present at the Door/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
- Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
- Keep track of guest luggage in the baggage claim area and ensure that luggage is delivered to the appropriate guest rooms.
- Arrange mail, message and parcel delivery to guest rooms in a timely manner.
- Inspect for and report damage to hotel property in public areas and guest rooms to the MOD.
- Inspect public areas and grounds for safety and security issues and report issues to MOD.
- Respond to guest requests, complaints and concerns with diplomacy and tact.
- Coordinate delivery of services with housekeeping and food and beverage operations to ensure guests enjoy the highest degree of satisfaction with their stay.
- Ensure the bell closet and bell carts are cleaned and maintained on a daily basis.
- Additional duties as assigned

**RESPONSIBILITIES AND AUTHORITIES**:.
- Assist guests with transportation needs
- Ensure your areas are kept clean and stocked with supplies at all times, including public spaces.
- Assist other departments as needed (i.e. Housekeeping, Valet, Front Desk, etc.)
- Maintain a safe working environment.
- Perform other related duties as necessary.
- Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.

**REQUIREMENTS**:

- Enthusiastic, highly motivated and guest driven
- Excellent interpersonal and communication experience, both verbal & written
- Flexible and able to work various shifts, ability to work in high pressure situations

**Education**:

- Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

- High school education or GED
- 6 months customer service

**Knowledge**:

- Hospitality and Customer service.

**Skills**:

- Must have excellent interpersonal skills and enjoy working with people.
- Enthusiastic, punctual, and dedicated to the job.
- Able to deal with a high traffic, high activity environment.

**License**:

- Not required

**Physical**:

- Must be able to stand for long periods of time
- Must be able to move throughout the property with ease
- May also be required to climb, balance, stoop, kneel, crouch, or crawl.
- Position may also require regular lifting of up to 75 pounds.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform and other related duties, as may be required by their supervisor.

**Job Types**: Full-time, Part-time

Pay: $18.00 per hour

Expected hours: 16 - 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Weekends as needed

Work setting:

- In-person

**Education**:

- High school or equivalent (required)

**Experience**:

- Hotel experience: 1 year (preferred)

Work Location: In person