Housekeeping Manager

1 week ago

Austin, United States Placemakr Full time

**A bit about us**

We’re a venture-backed startup on a mission to change the future of hospitality and home. With properties in some of America’s most-loved cities, our unique platform allows buildings to blur the line between hotels and apartments. This all-in-one solution includes property operations, customer acquisitions, and the tech stack to operate with more flexibility than any other company in the market.

Our tech-enabled buildings create one-of-a-kind guest experiences and tremendous value in the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night—they’re a place to call home.

Our property team members bring our business to life at each building, focusing on execution, along with resident and guest experience. Our non-property team members support property execution and the evolution of other areas within our platform.

The Impact You’ll Have

At Placemakr, executing on our cleanliness and comfort standards start with our Housekeeping team members. As a Housekeeping Manager, your mission is to ensure a seamless and collaborative experience for our team members while setting the tone for our housekeeping operations. You will own the success of your housekeeping team through leadership, hands-on support and creating a team culture of high-performance and accountability. We are seeking individuals who champion Placemakr’s Community Norms, excel in developing team members and are passionate about supporting operational success of the back of house. As an integral member of our on-site property team and a future leader at Placemakr, you will embody our Property Team Mission with each room inspection and team member interaction, lead by example to uphold a positive team culture and own department goals, and ultimately ensure that our guests are delighted by cleanliness and comfort standards that our Housekeepers and Housepeople uphold.

**Your Typical Day**:

- Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
- Foster a "one team" mentality by collaborating effectively with all property team members, contributing to a cohesive and supportive work environment.
- Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
- Spend 75% of your time playing an active role in managing day-to-day execution, including providing support to your housekeeping team and our guests with any tasks necessary to maintain operational excellence (including managing room priorities, inspecting units, and assisting in guest issues or questions), delegating tasks, ensuring common area cleanliness, and effectively communicating across departments.
- Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence, including team metrics (room readiness/quality/availability), employee engagement ratings, NPS scores, brand standards, and consistently positive guest reviews.
- Independently own, create and delegate boards to housekeeping team members based on room readiness priorities and provide feedback to Housekeeping Supervisors on their board creation and delegation skills (if applicable).
- Inspect assigned units of housekeeping team members and audit inspections of tenured housekeeping team members to ensure compliance with Placemakr cleanliness standards and provide feedback to housekeeping team members for discrepancies or issues.
- Own tracking and purchasing of inventory and all other department-related spend in alignment with budgetary restrictions provided to you (personnel and non-personnel related).
- Consistently train new hires on cleanliness and organizational standards and share best practices with new hires and tenured colleagues to foster a culture of continuous improvement.
- Own the day-to-day management of a team of Housekeepers and Housepeople, by leading daily stand-ups and chat-ins, providing in-the-moment feedback, consistently coaching, counseling and developing all team members, tracking and documentation of time and attendance infractions and ensuring shift coverage for call-offs.
- Utilizing occupancy reports and following all Placemakr scheduling policies and procedures, own schedule creation and communication for a team of Housekeepers and Housepeople (both internal and external).
- As the leader of the department, own performance management processes and hiring decisions for a team of Housekeepers and Housepeople, with support from your property leader.
- Additional duties and responsibilities, as assigned.

**What It Takes**:

- 4+ years of previous housekeeping or cleaning experience (hospitality-specific experience a plus)
- 2+ years o

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