Smi Evaluations Coordinator

2 months ago


Tempe, United States CRISIS PREPARATION AND RECOVERY INC Full time

**Knowledge and Skills**:

- Communication skills: Due to the nature of our business, the tone and manner in which we communicate is a vital part of customer relations and the continued success of the company. Communication must be professional, clear, calm, and sensitive at all times regardless of the circumstances.
- Multi-tasking skills: Must develop and demonstrate superb multi-tasking skills to effectively accomplish multiple required and competing tasks.

**Duties**:
- Responsible for screening all incoming evaluation requests to ensure they are eligible for a new evaluation.-
- Create all referrals in CPR’s electronic medical record system, documenting the action plan (to be scheduled, referral was canceled and why, etc).-
- Begin outreach efforts to schedule routine evaluation appointments, ensuring proper documentation of each attempt.-
- Distributing emergent evaluation requests to evaluators equitably and in a timely manner with attempts to keep staff in their geographical location when possible. Confirm next day routine appointments, documenting efforts in the scheduling system.-
- Demonstrate ability to assess for risk (Danger to self/others, acute psychosis, etc) and determine course of action (i.e. Enlist supervisor’s assistance, warm transfer to the Maricopa Crisis Line via Solari).-
- Handle all customer service issues promptly and courteously with the highest regard to CPR’s core values.-
- Communicate customer service concerns to direct supervisor, while utilizing other supervisor’s support when direct supervisor is not available.-
- Communicating with team members, other internal staff, and outside sources to ensure the best coordination of care for each individual- Cross-train to provide support and coverage for other Evaluation’s administrative positions.-
- Communicate PTO requests and call outs to your direct supervisor.-
- Keep ATC and Fiscal reports updated daily.-
- Complete NonSMI, T19 follow-ups as required.-
- Complete outreach to clients/hospitals or other involved parties to obtain ID and Lawful presence documentations upon notification from the RBHA or when an SMI Evaluator sends an NED (No Eligibility Documentation) on a COE or PreSMI member. Update outreach spreadsheet daily, ensuring all required outreach attempts are made and documented on the spreadsheet, as well as CPR's EMR, within the 45 day window.- Other duties as specified by manager or team leads

**Qualifications and Education Requirements**- High School diploma required, plus 4 years of behavioral health experience. Associate’s degree, plus 2 years of behavioral health experience, or bachelor’s/master’s degree in the area of behavioral health.-
- Qualify as a Behavioral Health Technician (BHT)



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