IT Support Instructional Assistant

4 weeks ago

Phoenix, United States Per Scholas Full time

**ABOUT PER SCHOLAS**:
For nearly 30 years, Per Scholas has been on a mission to drive equity and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 25,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. At Per Scholas, diversity, equity, inclusion, and belonging aren't just buzzwords—they're in our DNA. 85+ percent of our learners are people of color, two in five are women, and more than half hold a high school diploma as their highest educational credential. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

**Position Title**:IT Support Instructional Assistant

**Location**:Phoenix, AZ

**Hire Date: ASAP**

**WHO WE ARE LOOKING FOR**:
Per Scholas is seeking a dynamic, team-oriented individual to serve as an Instructor Assistant within the Phoenix Training Department. The Instructor Assistant (IA) will play an important role in our organization's mission, as he/she trains Per Scholas students to be outstanding entry and mid-level technicians.

**WHAT YOU'LL DO**:
**Classroom Facilitation**
- Using a structured and approved curriculum, assist the Technical Instructor in conducting technical training to prepare students for entry to mid-level Information Technology jobs. Technical training competencies include, but are not limited to: hardware, software, networking, security, server, mobility, virtualization, cybersecurity, web development, quality assurance, and project management.
- Assist classroom facilitation in a highly interactive, hands-on style. The IA will consult with the Instructor before providing current students with any review materials, videos or any other support.
- Using the instructor's evaluations, the IA will form and lead study groups. Topics will be determined by the instructor and the students. These study groups can be held during class time (as approved by the instructor) or before/after class.
- The IA will consult with the instructor to determine what the activities are going to be for the present and upcoming days, and assist in gathering the necessary tools to conduct the lectures and hands-on labs.
- The IA will have an understanding of the curriculum and be prepared to conduct a lesson in the event that the instructor needs to be out of the classroom.
- The IA will ensure that all equipment that is loaned to or used by the students is returned to the instructor, the storage closet or the person that it was borrowed from.
- Utilize in-house Canvas for assignments, tests, and real-time performance monitoring, and assisting in entering student attendance/grades/scorecards.
- Class sizes range from 15-24 students.

**Managing Student Performance**
- Provide students with ongoing feedback and recognize any challenges early and work with the instructor and/or coaches and students to overcome them.
- Coordinate closely with students' instructors and career coaches on enforcing program rules and promoting student success.
- Implementing individualized study plans for students that are struggling in the class.
- Participate in all required student progress meetings with other members of the team
- Monitor and enforce student class attendance, dress code, and other program policies

**Curriculum**
- Provide input on labs, Learning Management System, and program policies

**Administrative**
- Participation in staff meetings
- Conduct real-time student data entry in Canvas
- Grade student assignment

**WHAT YOU'LL BRING TO US**:
**Professional Qualifications**
- CompTIA A+ Certification
- Ability to teach in a highly interactive and hands-on style
- Passion for teaching others
- Flexibility to adapt to changes in schedule
- Interest in being part of a culture of continuous improvement
- Team oriented
- Highly responsive communicator
- Excellent verbal communication skills
- Teaching Experience is a plus

**Personal Characteristics**
- You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission
- You are data-driven, result-oriented and a forward-looking catalyst for social change
- You have a collaborative and flexible work style. You're excited to work cross-functionally with other departments and independently
- You have a pas

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