General Manager

2 weeks ago

Glen Allen, United States Hampton Inn Richmond West Innsbrook Full time

**YOUR NEXT DESTINATION AWAITS**

**Careers at Commonwealth Lodging**

**Top Notch Talent + World Class Hospitality**

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

**Core Values**:Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

**POSITION OVERVIEW**: Oversee Accounts Receivable, Accounts Payable, Income Journal, General Cashiering, Taxes, and Internal Controls. In some instances, is responsible for the daily operation of a specific area.

**POSITION OVERVIEW**: General Manager, a strategic business leader of the hotel with responsibility for all aspects of the operation, including guest and associate engagement, financial performance, sales and revenue generation, and delivering a return on investment to both brand and property ownership. This position must ensure implementation of all brand initiatives with the objective of meeting or exceeding guest expectations, resulting in increased guest loyalty, profit and market share.

**QUALIFICATIONS, EDUCATION & EXPERIENCE**:

- Associate or Bachelor's Degree in Business, Hospitality or a related field preferred.
- Experience with hotel information systems required.
- Previous experience with hotel operating systems and standards is a plus.
- Must have proven ability to identify revenue enhancement opportunities and be skilled in sound fiscal management practices.
- Must have excellent communication and leadership skills, and the ability to motivate workforce at all levels.
- Good understanding of the English language.
- Good communication skills both written and verbal.
- Exert physical effort in lifting/transporting at least 50 pounds.
- Push/pull carts and other equipment up to 150 pounds.
- Endure various physical movements throughout the work areas.
- Satisfactorily communicate with guests, management and co-workers to their understanding.
- Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.

**Responsibilities**:

- Works closely with Sales and Marketing and Revenue Management team to develop revenue generating strategies for the property.
- Responsible for the short and long-term profitability of the hotel. Delivers value through strong financial management that drives revenue, profitability and market share. Reviews and authorizes budgets to ensure results are achieved in both revenue and expense.
- Ensure positive, personalized guest experiences. Utilize guest/customer feedback to improve service delivery. Serve as a brand and service culture advocate and ensure that the intent of the brand is reflected in the guest experience; communicate a clear and consistent message regarding the hotel.
- Deliver positive GSS (Guest Satisfaction Survey) results.
- Communicate, clarify and operationalize property goals and priorities to associates, hotel management company, and guests.
- Analyze operations to evaluate performance of the property in meeting objectives. Determine areas of improvement and successfully implement those changes.
- Attract and select talent, coach and develop teams, and engage and align people to action.
- Manages the flow of labor between departments and creates an environment of engagement.
- Builds strong rapport with the hotel management company through proactive and on-going communication; keeps hotel management company informed of brand initiatives and guest experiences; provides and presents reports for hotel management company using financial/performance data; manages an effective balance between hotel management company interests and brand interests and develops solutions that create value for both.
- Develops and effectively promotes ideas for improving property service and profitability.
- Maintain guest confidentiality at all times.
- Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
- Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

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