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General Manager

3 months ago

Glen Allen, United States Homewood Suites Richmond Innsbrook Full time

Job Title: General Manager

Job Summary:
To manage a hotel’s operation and maintain established cost and quality standards in order to ensure

superior service and maximize profits.

**Essential Job Functions**:
Develops short term and long term financial and operational plans for the hotel which support the overall objectives of the company.

Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiates

Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.

Implements and maintains local and national sales/marketing programs.

Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations and company HR policies and procedures.

Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the hotel.

Maintains a security function which protects both the assets of the hotel and the personal safety of employees and guests.

Implements and maintains effective two-way communication systems which cross departmental lines and reach all employees.

Develops new programs, which result in an increased level of guest satisfaction and operational excellence.

Manages in compliance with established company policies and procedures.

Manages in compliance with local, state, and federal laws and regulations.

Knows and complies with all company policies and procedures pertaining to this position and its duties.

Rewards employees who use their empowerment to meet or exceed guest expectations.

Establishes and maintains an appropriate level of community involvement.

Teaching, mentoring, and directing hotel staff.

Close working relationship with all department heads.

Demonstrating self-confidence, energy and enthusiasm at all times.

Being comfortable with the high level of visibility and the leadership role within the hotel and community.

Flexibility to work various schedules as business demands including nights, weekends and holidays.

Performs other related duties as required.

**TOP Requirements**:
Lead by example: Team Up, Own It and Passionately Serve

Create and foster a TOP Culture within your department.

Give Shout Outs to your Team Members that Team Up, Own It or Passionately Serve.

Teach, mentor, and direct your team to exemplify the TOP Culture.

Recruit and hire team members who embody our TOP Culture.

Assure that you develop your team by sending them to TOP training.

Prepare your associates to take on more responsibility and recommend TOP associates for promotion.

Demonstrate self-confidence, energy and enthusiasm at all time

Being comfortable with the high level of visibility and the TOP leadership role within the company.

Qualification Summary:

- High school diploma or GED certification required.
- Bachelor’s Degree and/or extensive experience in a hotel or related field required.
- 3+ years of hotel experience.
- 2+ years of supervisory or management experience.
- Strong financial knowledge required.
- Valid driver’s license from the appropriate state.
- Driving record approved by insurance carrier guidelines.
- Must be able to work with and understand financial information and data, and possess basic mathematical skills
- Reading, Writing, Basic Math, Computer skills and Brand systems


Pay: $60,000.00 - $65,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance

Experience level:

- 3 years

Weekly day range:

- Monday to Friday
- Weekends as needed

Ability to Relocate:

- Glen Allen, VA 23060: Relocate before starting work (required)

Work Location: In person