Public Safety Technology Support Specialist

3 weeks ago

Irvine, United States City of Irvine Full time

**Description**:

- The City of Irvine seeks a passionate and motivated individual for the Public Safety Technology Support position. The Technology and Innovation unit is responsible for maintaining and improving current public safety systems, as well as researching and implementing various new technologies.

Under direction of the Public Safety Technology Analyst, perform varied technical and analytical assignments involving the implementation, operation, maintenance, and upgrade of computer hardware, software, networks, and telecommunications systems.
**Your Impact**
- Assists in the configuration and installation of hardware, software, network, and mobile data implementation projects for the Public Safety Department, while also configuring and repairing equipment such as MDCs, wireless routers, cameras, and other devices within or attached to public safety vehicles.
- Installs, instructs, and coordinates the use of information systems, ensuring that systems meet user’s needs, including, meeting automation needs, developing alternative solutions, and reviewing or recommending new or modified programs, systems, and upgrades
- Participates in the testing of new equipment and software programs to determine compatibility with current environment and public safety standards; recommends procedural changes to improve systems operations, minimize risks, and ensure hardware and software integrity.
- Troubleshoots technical problems with critical public safety systems, servers, and equipment, including investigating and resolving problems and issues with systems, monitoring system activity and performance
- Provides suggestions for designing and implementing new technology, including system topology and server configuration while; ensuring systems adhere to public safety and CJIS security standards.
- Acts as departmental liaison for information technology matters in contacts with other City departments, contractors, consultants, and vendors for performance of information technology projects. Serves as a technical resource to City staff. Interfaces/confers with IT employees and contracted IT staff on department’s technical needs and concerns.
- Maintains up-to-date knowledge of state-of-the art technology trends for the public safety field and continuously evaluates the potential for upgrade of department systems.
- Additional information about this position can be found here.

**Minimum Qualifications**
**Best Fit**
- Strong problem-solving ability to identify solutions to complex problems.
- Knowledge of Information Technology Infrastructure Library (ITIL) framework and understanding of Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK) methodology.
- Knowledge of public safety technology
- Hands-on experience in troubleshooting common computer hardware, network, and software issues.

**Your Team**
Irvine is recognized as one of America's Best Places to Live, according to
Money Magazine. The City of Irvine features an array of entertainment and recreational opportunities including exceptional parks, open space preservations, sport complexes, and master-planned communities. The Irvine Police Department provides exceptional service, innovative programs, and diverse cultural experiences in vibrant and sustainable spaces. Irvine is recognized as America’s Safest City for 18 years in a row based on low violent crime rates compared to other cities of similar size.
**The Process**
The selection process may include an examination, oral interview(s), and a
background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization. More information regarding the hiring process can be found here.
**Equal Opportunity Employer**
The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation.

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