Rita Facility Specialist

1 week ago

Marina del Rey, United States The Wound Pros Full time

**WHO ARE WE?**

The Wound Pros LLC is a nationwide Wound Care Medical Group with over 3500 five-star Google and Facebook reviews whose mission is to heal wounds, save lives, and reduce costs for our partnering agencies. Our full-service wound care strategy has added enormous value to patients who are homebound or reside in long-term facilities across the country by providing an array of essential tools, including Digital Wound Management, Telemedicine, Advanced EHR systems, Mobile Vascular Assessment, Digital Supply tracking, Advanced Wound Care Dressings as well as a participating Medicare Part B provider. We are a purpose-centered organization focused on providing peace of mind to every patient we come in contact with who has a chronic non-healing wound. We are devoted to preserving our culture through excellence in adhering to our core values, **"LINK."**
- We Listen
- We are committed to always taking the time to listen to our clients and team members.
- We Innovate
- Our culture is to be in a continuous state of innovation and implementation of new ideas as our business grows and our landscape changes.
- We Never Give Up
- We are dedicated to overcoming any obstacle or moment of adversity that comes our way.
- We “Kultivate” and Grow People
- We are enthusiastic about supporting our team members’ growth, both personally and professionally.

We pride ourselves in supporting a culture of autonomy, allowing our team members to implement new ideas without fear of failure. Implementing raffles, games, and other enjoyable group activities with our team is important to maintaining a positive culture while working tenaciously to accomplish our goals.

**SUPERHERO JOB SUMMARY**

The Wound Pros’ **RITA Facility Specialist (RFS)**:

- EMR and IT Development Department is a pivotal role designed to bridge the gap between our facilities, sales and marketing, and the technical team focusing on RITA, our Electronic Medical Records (EMR) and healthcare IT solutions. RITA Facility Specialists attend scheduled in-service training for facilities and partners and liaise with the Sales and Marketing and EMR and IT Development Departments regarding app-related issues.

**WHAT ARE YOUR ASSIGNMENTS**
- Technical Liaison and Support: Serve as the go-to technical expert for our healthcare facility partners, addressing all queries related to RITA. Utilize your in-depth knowledge of the app's functionalities to provide accurate and helpful information.
- Product Demonstrations: Conduct engaging and informative demonstrations of the Facility Portal for potential clients. Highlight key features and benefits, showcasing how the app can streamline facility management processes and enhance operational efficiency. Available for one-on-one demonstrations if needed.
- Cross-Department Collaboration: Collaborate closely with the sales and marketing teams and the Rita department. Act as a bridge between these departments to ensure a seamless and efficient communication flow. Your goal will be to facilitate the proper functioning of the app and cater to the specific needs of the facility portal.
- Meeting Participation: Regularly attend meetings with EMR, the IT development, and the sales departments to stay abreast of new technologies, updates, and strategic directions.
- Participate in these meetings, share suggestions, and ensure updates are properly noted. Communicate the relevant information to the appropriate teams and stakeholders.
- Continuous Learning: RITA Facility Specialists are responsible for reviewing training materials bi-annually and attending mandatory meetings to promote continuous learning, foster collaboration, and ensure that all team members remain informed about the company’s developments and initiatives.
- Mode of Training: RITA Facility Specialists are responsible for remote and/or in-person training sessions.

**ATTRIBUTES NEEDED FOR THE ROLE**
- Bachelor's Degree in Health Information, Computer Science, Nursing, or other related areas.
- Technical Acumen: A strong grasp of healthcare IT and EMR systems.
- The ability to quickly learn and master new technologies
- Excellent verbal and written communication skills.
- The ability to explain complex technical concepts to non-technical audiences
- A foundational understanding of the PointClickCare platform is essential for this role. Must possess practical knowledge of its functionalities, integrations, and how it supports healthcare operations.

**WHAT YOU WILL ACHIEVE AT THE WOUND PROS**
- Become an expert in your role and other service areas.
- Crush quarterly goals through consistency in providing tremendous results.
- Substantial personal and leadership growth through our mentorship, training, and education program.

**BENEFITS**
- You will have the full support of the IT department and supporting team members
- Vacation, Sick, Paternity & Maternity available
- 10 Paid Federal Holidays
- Medical, Dental, and Vision insurance
- 401K plan available

**EQ

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