Solution Center Analyst

3 weeks ago

Philadelphia, United States Jefferson - Center City, Philadelphia, PA Full time

**PRIMARY FUNCTION**: This Solution Center Analyst I position will be focused on providing Level 1 help desk support and across the organization. This position requires working knowledge of the help desk environment and involve Level 1 phone and remote support. This position needs to work efficiently and collaboratively within the group and across the organization.

**ESSENTIAL FUNCTIONS**:

- Resolve Level 1 phone and remote issues and questions, which includes:

- Device hardware & software troubleshooting & support of the following OS’: Windows, Mac OS, IOS, & Android plus encryption
- Printer access & installations including driver updates
- Password resets
- Remote Access support
- Working knowledge of help desk solutions using ITIL processes.
- Stay current with all relevant IT security, HIPAA, and other related compliance issues, technologies, and requirements.

Interacts with co-workers, visitors, and other staff consistent with the iSCORE values of Jefferson.

**OTHER FUNCTIONS AND COMPETENCIES**:

- Must be able to keep current with new IT security technology and policy developments and present options for improvement as required.

**EDUCATIONAL/TRAINING REQUIREMENTS**:
**High School Diploma or GED**:
**_____________________________________**:
**CERTIFICATES, LICENSES, AND REGISTRATION**:
Help Desk Analyst certified preferred **_____________________________________**

**EXPERIENCE REQUIREMENTS**:
**_________________________________**

ADDITIONAL INFORMATION:
Strong communication skills including oral, written, and presentation skills are preferred.

Analytical and problem-solving skills are required.

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and têxtiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson’s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.
- **OUR MISSION**:We improve lives.
- ** OUR VISION**:Reimagining health, education and discovery to create unparalleled value
- ** OUR VALUES**:Put People First, Be Bold & Think Differently and Do the Right Thing

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