Guest Service Agent

1 week ago

Phoenix, United States Kimpton Hotel Palomar Phoenix Full time

The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some of your responsibilities include:

- Review arrivals noting special requests, blocking rooms as needed.
- Check in and out hotel guests in a confident, professional and friendly manner.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
- Follow established key control policy.
- Ensure proper credit policies are followed.
- Submit all lost & found articles accompanied by a completed lost & found report.
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
- Verify credit limit report.
- Monitor room availability throughout the day.
- Review daily the selling status of the hotel using yield management system.
- Attend department meeting once a month.
- Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.

What You Bring
- High school diploma or general education degree (GED) required.
- Previous experience in a Front Desk or customer-facing role is preferred.
- Knowledgeable of immediate area, services, attractions, and events.
- Flexible schedule, able to work evenings, weekends and holidays.
- Work well under pressure, dealing with many arrivals and departures within a short period of time.
- Familiar with hotel systems and operations, and the ability to enter in information accurately.

Pay: From $18.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Phoenix, AZ 85004 (required)

Ability to Relocate:

- Phoenix, AZ 85004: Relocate before starting work (required)

Work Location: In person

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