Quality Manager

2 weeks ago

Thousand Oaks, United States JLL Full time

JLL supports the Whole You, personally and professionally.

What this job involves - The Quality Manager is responsible for oversite and establishing quality processes and policies to ensure that the company is providing quality controlled and reviewed for client deliverables and is also responsible for implementing these processes throughout the company. The Quality Manager is responsible for bringing any quality issues to the attention of senior management team as soon as they are identified. Reporting to Account Leads and serving as a member of the Leadership Management Team, this position's primary responsibility is ensuring organizational effectiveness by providing leadership for the organization's business for Compliance. Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices. This position will also interact with the Client’s Team as a representative of the company.

What is the day to day?
Responsible for managing the organizations compliance, training, vendor performance, developing administrative budgets in collaboration with senior management, and other tasks as assigned
Increase the effectiveness and efficiency of Support Services through improvements to each function (People & Culture, Quality and Safety) as well as coordination and communication between functions.
Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
Responsible for the oversite/trending of Deviations ( Non-Conformance) in the client Trackwise system
Initiate and own Minor Deviations in the Trackwise system
Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning
Manage and increase the effectiveness and efficiency of Support Services (People & Culture, Quality and Safety), through improvements to each function as well as coordination and communication between support and business functions
Play a significant role in long-term planning, including an initiative geared toward operational excellence
Oversee overall quality management, planning, systems and controls
Oversees management of quality budget in coordination with the Account Leads
Primary client interface around quality issues
Develop company Quality policies and procedures; gain sign-off on these from senior management; train employees in implementing all QA standards; ensure all employees are following guidelines for QA
Oversee and maintain the quality manual and quality management system
Oversee quality business process procedure development
Work with outside third-party consultants as needed for implementing company quality procedures
Serve as primary liaison on Life Science Counsel in addressing regulatory issues, quality coordination, and company quality requirements for delivery
The Quality Manager serves as a representative of the company and is expected to act on the company’s behalf with complete integrity and with the company’s and customers’ best interests in mind at all times

**Required**:
5+ years’ experience in Quality or Operations Management
B.S. Degree in Engineering, Biology, Chemistry or Life Sciences discipline
Combination of 5 years in Pharmaceutical / Biotech / GMP’s / QA / QC / Compliance environments
Excellent computer skills and proficient in Smartsheet, Excel, Word, Outlook, PowerPoint and Access
Excellent communication skills both verbal, written and superior presentation skills
Excellent interpersonal skills and a collaborative management style
Excels at operating in a fast pace, community environment
Excellent people manager, open to direction and collaborative work style and commitment to get the job done
Ability to challenge and debate issues of importance to the organization
Ability to look at situations from several points of view
Persuasive with details and facts
High comfort level working in a diverse environment adapting to changing directives
Experience leading/managing a large, complex and geographically-dispersed team delegate responsibilities effectively
Technically proficient in operations of Quality Management Systems and Asset Management Systems

**Preferred**:
Experience with Maximo CMMS or other work order system
Pharmaceutical and/or manufacturing background

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achi

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